Spa Coordinator - Dollywood's DreamMore Resort & Spa - Full Time Year Round

Summary Of Essential Functions And Responsibilities

Spa Coordinators are responsible for opening and/or closing duties
Maintains effective and accurate bookings for spa service providers & guest
Performs duties at desk with Excellent Customer Services Skills, from arrivals to departure
Has sufficient knowledge of services & product to promote sales of services and retail
Ensures POS system/ register is in balance, must have cash/ card monetary handling skills
Affords assistance to service providers as needed with towels, room sanitation, housekeeping etc
Must follow sanitation and safety protocols
Performs daily sanitation and housekeeping duties of retail area, restrooms and other public spaces

Education And Experience Required

• Must be at least 18 years of age or older
• Required educational requirements: High school diploma or equivalent
• Must speak English language proficiently
• Basic Arithmetic skills, cash handling or credit card transaction skills with accuracy
• Proficient computer skills are a must
• Excellent Customer Service skills
• Excellent Communication skills
• Must have general housekeeping skills

Knowledge, Skills, And Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Displays and lives out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Reflects Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Promotes and supports a “team” work environment by cooperating and helping co-workers

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods