Spa Concierge (Full Time - Temporary)

About the Company

Our Company Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces. We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire. Our Code Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life.

About the Role

The Spa Concierge Role is extremely important as the First Impression and final farewell to all Spa guests. We require guest facing experience and a welcoming, friendly personality to ensure all guests are handled with the highest level of hospitality and professionalism, accommodating special requests whenever possible. This will include heavy guest interaction, booking appointments, explaining and suggesting spa services, giving tours, recommending and selling products and gift cards.

Responsibilities

• Maintain thorough knowledge of and adherence to all procedures, protocols, and standards of Hotel and SPA.
• Develop and maintain thorough knowledge and skills in all spa services, tools, equipment, and products offered.
• Effectively inquire, assess, inform, explain, educate and provide treatment addressing guest/client specific needs and concerns, and, when applicable, the contraindications restricting or preventing treatment.
• Effectively suggests to The Spa guest any additional services and products of interest or benefit to them.
• Participate in and successfully complete all training, education, and certifications required by The Spa.
• Obtain