Spa Concierge - FT/PT

About the role

This role is responsible for the experience at the reception desk of the Spa and ensuring our guests have a smooth arrival, treatment, and departure experience. This role will assist the Spa Manager to ensure all spa areas are well maintained and the guest experience is at the expected level.

What You Will Do

• Manage the spa reception desk by greeting guests, answering phone calls, scheduling appointments, managing the spa appointment schedule and checking out guests when they depart.
• Respond to all guest needs and special requests either in person or via phone and add personal recommendations where appropriate.
• Utilize Point of Sales System to accurately charge the guest for services and items.
• Recommends retail products to guests and assists Spa Attendants with other duties as needed.

What You Bring

• Minimum 1+ years in guest/customer service role, luxury spa experience preferred.
• Passion for spa, wellness, and holistic modalities.
• Strong guest service experience and the ability to work well and maintain organization in a fast-paced environment.
• Requires knowledge of the ability to operate computer equipment and Microsoft applications.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States.

What We Offer

• Wage is $25.58 per hour
• Winter Season Lifestyle Benefit
• Merchant Pass
• Available 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals

Schedule & Hours

This is a full-time position. A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.