PT Spa Concierge

About the role

As a Spa Attendant, you're not just ensuring a clean and relaxing spa environment – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Greet and assist guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to requests, and resolve any issues in a friendly, efficient manner
• Maintain a clean, inviting environment: Clean and sanitize spa areas including locker rooms, treatment spaces, and equipment in compliance with health and safety standards
• Manage spa supplies: Monitor and restock towels, refreshments, and other amenities as needed
• Monitor facility usage: Observe spa activity and report any concerns to maintain a safe and relaxing environment
• Process transactions with care: Accurately total and handle guest payments using the point-of-sale system; manage cash transactions, process credit and debit cards, issue change, and redeem gift certificates/cards
• Support spa operations: Perform general duties and provide support to the spa team as needed to enhance the guest experience

Duties and Supporting Responsibilities

• Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues
• Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
• Maintain a daily record (via Book4Time software) of all guest requests, reservations and confirmations for guests
• Communicate and describe in an articulate manner the spa offerings and their benefits
• Ability to compare and contrast the different services on the menu
• Recommend and up-sell services that fit the guests' needs
• Possess professional telephone and email etiquette for booking appointments, handling guests' requests, and answering guests' inquiries
• Proficient computer skills that will ensure reservations will be made in a timely, efficient and error free manner
• Effectively handles cash, credit card, gift certificates and room charge transactions
• Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
• Understand that as a representative of the Spa they will maintain a healthy appearance and a positive attitude
• Maintain a clean, safe, stocked and well organized work area
• Maintain spa appearance and cleanliness
• Assist in all areas of the spa operation as directed by management
• Ability to handle multiple tasks simultaneously
• Provide tours and describe the spa facility
• Assist with inventory of products and supplies
• Communicate and describe in an articulate manner the boutique products and their benefits
• Ability to compare and contrast the different skin and body care products offered
• Recommend and up-sell products that fit the guests' needs

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Required Qualifications

• Excellent, reading writing and oral proficiency in the English language
• Proficient with computer skills
• Previous customer service and telephone reservations required
• General accounting skills (for daily closing procedure)
• High school diploma or equivalent required

Preferred Qualifications

• Proficient in Spa Soft or Book4Time software program

About Us

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.