Spa Concierge

About the role

We are hiring for Full Time and Full Time & Part Time Spa Concierge positions at The Woodhouse Day Spas. These roles are available in multiple locations across the country.

Responsibilities

• Provides personal attention from the time the guest walks through the door
• Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
• Answers the phone and books appointments with a smile each and every time
• Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
• Remembers the small things that make The Woodhouse special—such as the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
• Serves as backup for the leadership team, ensuring smooth operations when they are busy

Requirements

• 2-3 years of sales experience
• Experience working with sales quotas
• Experience in recommending products
• Focus on building relationships with clients to build rapport
• Ability to up-sell services

Qualifications

• Passion for providing exceptional guest experiences
• Strong communication skills
• Positive attitude and customer service orientation
• Ability to work independently and as part of a team

Skills

• Excellent interpersonal and communication skills
• Ability to multitask and prioritize tasks effectively
• Knowledge of spa products and services
• Customer service oriented

Benefits

• Competitive pay and incentive programs
• Commission as well as hourly wage
• Performance-based incentives
• Paid vacations for full-time employees
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a state-of-the-art facility

Pay

Hourly plus commission

Schedule

Variety of schedules available to fit your lifestyle

Equal Opportunity Employer

The Woodhouse Day Spas is an equal opportunity employer and is a drug-free and smoke-free workplace.