Spa Concierge

About Woodhouse Spa

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being.

Responsibilities

• Serves as a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, listens to guests’ needs to schedule appointments or provide service recommendations, and collects payment for services.
• Partners with therapists to increase guest retention by scheduling the guest’s next appointment during checkout and promoting recommended products.
• Educates guests on the Woodhouse experience, including a warm welcome, introduction to locker rooms and amenities, and helping them have a seamless experience.
• Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.
• Remembers small details that make Woodhouse Spa special, such as guests' favorite or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.
• Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work well with other team members, managers, and interact with guests.
• Assists with essential spa functions as necessary.

Requirements

• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.

Physical Demands

• Ability to stand and bend over for extended periods of time.
• Ability to lift up to 45 lbs.

Schedule

Part-Time, 15-30 hours per week. Weekends and some holidays required.

Pay

$18.00 per hour

Benefits

• Employee discounts
• Opportunity for advancement
• Training & development

Specific benefits vary by location.