Spa Concierge
About the role
Join our award-winning team at Breckenridge Grand Vacations as the welcoming face of our tranquil spa retreat, where you'll craft exceptional guest experiences while enjoying industry leading benefits in Colorado's premier mountain destination. As our Spa Concierge, you'll play a pivotal role in scheduling appointments, managing daily spa operations, and promoting treatments and retail products while earning 10% commission on retail sales. Your attention to detail will ensure our pristine spa environment remains immaculate as you process payments, balance daily reports, and deliver personalized service at every guest touchpoint all while surrounded by Breckenridge's breathtaking beauty and the rewarding culture of a nationally recognized Top Workplace.
Responsibilities
- Manage all guest interactions including appointments, check-ins, and inquiries (in-person, phone, email)
- Process payments, reconcile daily transactions, and resolve discrepancies
- Maintain spa cleanliness and amenities (grotto, treatment areas, retail space)
- Promote treatments and retail products while enforcing facility policies
- Support operations through inventory management, social media, and special projects
- Uphold exceptional service standards and company policies
- Participate in training and sustainability initiatives
Requirements
- High school diploma/GED
- Minimum 1 month’s customer service experience
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Strong English communication (verbal/written)
- Basic math skills (discounts/commissions)
- Able to perform computer work and lift 10-25 lbs.
- Exceptional guest service focus
- Active listener and problem-solver
- Detail-oriented with strong accuracy
- Maintains professional composure
- Collaborative team player
Qualifications
- Spa/hospitality experience
- Retail sales background
- Knowledge of spa software/systems
Benefits
- Health, vision, and dental insurance plans
- Company-paid life insurance coverage
- Voluntary Life and Accidental Death/Dismemberment Insurance
- HSA and FSA-Dependent Care Accounts
- Retirement plan
- Generous paid time off (PTO) and sick leave to support work-life balance
- Volunteer Time Off-Paid opportunities to give back to Summit County
- Bereavement leave
- Biannual bonuses
- Tuition Reimbursement Program
- Employee Wellness programs to support physical and mental health
- Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions-Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program
Pay
$20.70 - $23.85/hour + 10% retail commission
Schedule
Varied including evenings and weekends