Spa Attendant Coordinator, Kohler Waters Spa
Kohler Hospitality · Kohler, WI · 4 wk ago
OTHR$15.9–$23.8/hrFull-time
We need to output HTML fragment only, with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info.
Let's parse the posting.
Work Mode: Onsite Location: Kohler, WI
Opportunity: Under the direction of the Spa Assistant Manager, the Spa Attendant Coordinator is responsible for the daily leadership and operations of the Spa Attendant team, ensuring exceptional guest experiences, Forbes Five-Star service standards, and a pristine facility environment. This role oversees hiring, onboarding, scheduling, payroll, training, coaching, and accountability of Spa Attendants while maintaining high standards of cleanliness, safety, and guest amenities. In partnership with the Front Deak Coordinator, this role develops and supports associates through clear communication, feedback, and professional development.
Then Specific Responsibilities: a long list.
Then Skills/Requirements: bullet list.
Then hourly range: $15.90 - $23.80 plus tips/gratuity.
Then Why Work at Kohler Co.: mission, benefits package including competitive salary, health, vision, dental, 401(k) with company matching, and more!
Then About Us: history, etc. Then EEO boilerplate.
We need sections: About the role (maybe the Opportunity paragraph). Responsibilities (Specific Responsibilities). Requirements (maybe Skills/Requirements). Qualifications (maybe high school diploma etc). Skills (maybe same as Requirements? but we need differentiate). Benefits (benefits package). Pay (hourly range). Schedule (full-time, weekdays & weekends, shifts vary 6:00 am - 9:30 pm). Also Work Mode/Location maybe could be included in About the role? Not required heading but we can include as paragraph.
We must not repeat job title as heading. No Job ID.
We must not include boilerplate like EEO, equal opportunity, scam-warning, etc. Also remove duplicated lines.
We must preserve all substantive info.
Let's extract substantive content.
Opportunity paragraph: "Under the direction of the Spa Assistant Manager, the Spa Attendant Coordinator is responsible for the daily leadership and operations of the Spa Attendant team, ensuring exceptional guest experiences, Forbes Five-Star service standards, and a pristine facility environment. This role oversees hiring, onboarding, scheduling, payroll, training, coaching, and accountability of Spa Attendants while maintaining high standards of cleanliness, safety, and guest amenities. In partnership with the Front Deak Coordinator, this role develops and supports associates through clear communication, feedback, and professional development."
That's About the role.
Responsibilities: list items from "Specific Responsibilities". Let's capture each bullet.
- Ensure personal and team compliance with Forbes Five-Star standards, Kohler Hospitality policies, departmental SOPs, and workplace procedures, including safety, grooming, attendance, guest and associate privacy, and professional conduct.
- Maintain, review, and update departmental SOPs, policies, and operational procedures in a timely manner to support consistency and service excellence.
- Own all Spa Attendant recruitment, hiring, onboarding, orientation, training, and scheduling processes to ensure appropriate staffing levels and a successful associate experience.
- Supervise and lead Spa Attendant associates by providing ongoing coaching, accountability, recognition, feedback, and retraining as necessary to uphold Forbes Five-Star service standards.
- Manage payroll accuracy and compliance, including timecard review, attendance tracking, and follow-up on payroll discrepancies.
- Lead daily huddles, facilitate monthly team meetings, and ensure effective communication between Spa Attendants, Guest Services, providers, and Spa Leadership.
- Assist in maintaining a pristine facility environment by ensuring exceptional cleanliness, organization, presentation, and functionality throughout all guest-facing and operational spaces.
- Ensure the highest standards of facility operations through:
* Replenishment and presentation of guest amenities.
* Oversight of furniture condition, arrangement, and functionality.
* Organization and management of guest belongings.
* Enforcement of spa technology, relaxation, and noise policies.
* Completion and follow-up of operational checklists.
* Submission and tracking facility work orders through completion.
* Identification and reporting of safety concerns and facility deficiencies.
- Hold associates accountable for adhering to departmental expectations, performance standards, attendance requirements, and guest service philosophies.
- Support departmental budget management through operational reporting, documentation, inventory oversight, and tracking key departmental metrics.
- Conduct mid-year and annual performance reviews and support associate development through coaching conversations and performance improvement initiatives.
- Review associate engagement feedback, including Glint survey results, and develop action plans that support a positive, engaged, and high-performing team culture.
- Oversee laundry operations, including inventory management, delivery schedules, quality control, storage, organization, and display standards.
- Ensure personal and team adherence to all spa guest policies, including guest privacy, age requirements, behavior expectations, technology usage, noise management, and lost-and-found procedures.
- Maintain cross-training proficiency within Guest Services operations and provide support as needed to meet operational and guest service demands.
- Serve as an active member of the Spa Operations Leadership Team by participating in management meetings, trainings, educational opportunities, serving as Manager on Duty (MOD) as assigned, and supporting special projects and other duties as needed.
That's a lot; we need to put them in
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info.
Let's parse the posting.
Work Mode: Onsite Location: Kohler, WI
Opportunity: Under the direction of the Spa Assistant Manager, the Spa Attendant Coordinator is responsible for the daily leadership and operations of the Spa Attendant team, ensuring exceptional guest experiences, Forbes Five-Star service standards, and a pristine facility environment. This role oversees hiring, onboarding, scheduling, payroll, training, coaching, and accountability of Spa Attendants while maintaining high standards of cleanliness, safety, and guest amenities. In partnership with the Front Deak Coordinator, this role develops and supports associates through clear communication, feedback, and professional development.
Then Specific Responsibilities: a long list.
Then Skills/Requirements: bullet list.
Then hourly range: $15.90 - $23.80 plus tips/gratuity.
Then Why Work at Kohler Co.: mission, benefits package including competitive salary, health, vision, dental, 401(k) with company matching, and more!
Then About Us: history, etc. Then EEO boilerplate.
We need sections: About the role (maybe the Opportunity paragraph). Responsibilities (Specific Responsibilities). Requirements (maybe Skills/Requirements). Qualifications (maybe high school diploma etc). Skills (maybe same as Requirements? but we need differentiate). Benefits (benefits package). Pay (hourly range). Schedule (full-time, weekdays & weekends, shifts vary 6:00 am - 9:30 pm). Also Work Mode/Location maybe could be included in About the role? Not required heading but we can include as paragraph.
We must not repeat job title as heading. No Job ID.
We must not include boilerplate like EEO, equal opportunity, scam-warning, etc. Also remove duplicated lines.
We must preserve all substantive info.
Let's extract substantive content.
Opportunity paragraph: "Under the direction of the Spa Assistant Manager, the Spa Attendant Coordinator is responsible for the daily leadership and operations of the Spa Attendant team, ensuring exceptional guest experiences, Forbes Five-Star service standards, and a pristine facility environment. This role oversees hiring, onboarding, scheduling, payroll, training, coaching, and accountability of Spa Attendants while maintaining high standards of cleanliness, safety, and guest amenities. In partnership with the Front Deak Coordinator, this role develops and supports associates through clear communication, feedback, and professional development."
That's About the role.
Responsibilities: list items from "Specific Responsibilities". Let's capture each bullet.
- Ensure personal and team compliance with Forbes Five-Star standards, Kohler Hospitality policies, departmental SOPs, and workplace procedures, including safety, grooming, attendance, guest and associate privacy, and professional conduct.
- Maintain, review, and update departmental SOPs, policies, and operational procedures in a timely manner to support consistency and service excellence.
- Own all Spa Attendant recruitment, hiring, onboarding, orientation, training, and scheduling processes to ensure appropriate staffing levels and a successful associate experience.
- Supervise and lead Spa Attendant associates by providing ongoing coaching, accountability, recognition, feedback, and retraining as necessary to uphold Forbes Five-Star service standards.
- Manage payroll accuracy and compliance, including timecard review, attendance tracking, and follow-up on payroll discrepancies.
- Lead daily huddles, facilitate monthly team meetings, and ensure effective communication between Spa Attendants, Guest Services, providers, and Spa Leadership.
- Assist in maintaining a pristine facility environment by ensuring exceptional cleanliness, organization, presentation, and functionality throughout all guest-facing and operational spaces.
- Ensure the highest standards of facility operations through:
* Replenishment and presentation of guest amenities.
* Oversight of furniture condition, arrangement, and functionality.
* Organization and management of guest belongings.
* Enforcement of spa technology, relaxation, and noise policies.
* Completion and follow-up of operational checklists.
* Submission and tracking facility work orders through completion.
* Identification and reporting of safety concerns and facility deficiencies.
- Hold associates accountable for adhering to departmental expectations, performance standards, attendance requirements, and guest service philosophies.
- Support departmental budget management through operational reporting, documentation, inventory oversight, and tracking key departmental metrics.
- Conduct mid-year and annual performance reviews and support associate development through coaching conversations and performance improvement initiatives.
- Review associate engagement feedback, including Glint survey results, and develop action plans that support a positive, engaged, and high-performing team culture.
- Oversee laundry operations, including inventory management, delivery schedules, quality control, storage, organization, and display standards.
- Ensure personal and team adherence to all spa guest policies, including guest privacy, age requirements, behavior expectations, technology usage, noise management, and lost-and-found procedures.
- Maintain cross-training proficiency within Guest Services operations and provide support as needed to meet operational and guest service demands.
- Serve as an active member of the Spa Operations Leadership Team by participating in management meetings, trainings, educational opportunities, serving as Manager on Duty (MOD) as assigned, and supporting special projects and other duties as needed.
That's a lot; we need to put them in - .
Now Requirements/Qualifications/Skills.
From "Skills/Requirements":
- High school diploma or equivalent required.
- Previous customer service experience required.
- Prior leadership or supervisory experience preferred.
- Strong organizational skills and attention to detail.
- Excellent interpersonal and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We could split: Qualifications (education, experience, authorization). Skills (organizational, interpersonal, communication, multitasking). But the instruction says use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where.
We can put:
- Requirements: maybe the mandatory requirements: High school diploma or equivalent required; Previous customer service experience required; Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
- Qualifications: Prior leadership or supervisory experience preferred.
- Skills: Strong organizational skills and attention to detail; Excellent interpersonal and communication skills; Ability to manage multiple priorities in a fast-paced environment.
Alternatively, we could combine Requirements and Qualifications but better to follow instruction.
Now Benefits: from "Why Work at Kohler Co.?" paragraph: "Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!"
We need to preserve substantive info: mission statement, investment in development, opportunity to collaborate, benefits package details (competitive salary, health, vision, dental, 401(k) with company matching, and more!). Also maybe mention "About Us" but that's more boilerplate; we can include some but not EEO. The "About Us" paragraph: "Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com ." That's substantive but maybe not needed for Benefits section; could be part of About the role? But we already have About the role. Could add a separate section? Not required. We could incorporate into Benefits or About the role? The instruction: include a section ONLY when posting has real, specific content for it. The About Us is specific but not covered by headings; we could add as a paragraph under About the role? Might be okay to add as part of About the role? But we already have About the role defined as the Opportunity paragraph. Could extend About the role to include mission and history? Might be okay but risk of mixing. Better to keep About the role as the Opportunity paragraph; we could add a separate section like "About Kohler" but not in allowed headings. Since only allowed headings are those listed, we should not create extra headings. So we can incorporate the mission and benefits into Benefits section? Benefits section already includes benefits package; we could also add mission statement there? Might be okay but Benefits section should focus on benefits. The mission statement is not a benefit but could be part of About the role? Actually About the role could include description of role and company mission. The posting's "Opportunity" paragraph is about role; the "Why Work at Kohler Co." includes mission and benefits. So we could split: About the role: Opportunity paragraph. Benefits: benefits package. The mission statement could be placed in About the role as extra sentence? Might be okay to add after Opportunity paragraph: "Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services." That is substantive and not covered elsewhere. So we can add that to About the role.
Thus About the role will contain two paragraphs: the Opportunity paragraph and the mission statement.
Now Benefits: "In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!" Also earlier: "We offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler." That's also a benefit (development, collaboration). So Benefits section should include: ongoing investment in personal development, opportunity to collaborate across functions, benefits package (competitive salary, health, vision, dental, 401(k) with company matching, and more!). We'll keep that.
Pay: hourly range $15.90 - $23.80 plus tips/gratuity. Also note that specific hourly rate may be influenced by factors. We should preserve that detail.
Schedule: "This is a full-time position, working weekdays & weekends. Shifts vary between 6:00 am - 9:30 pm."
Now we need to output HTML fragment only, with
headings and - for lists,
for prose.
We must not include any extra text outside HTML.
Let's craft.
Structure:
About the role
Under the direction of the Spa Assistant Manager, the Spa Attendant Coordinator is responsible for the daily leadership and operations of the Spa Attendant team, ensuring exceptional guest experiences, Forbes Five-Star service standards, and a pristine facility environment. This role oversees hiring, onboarding, scheduling, payroll, training, coaching, and accountability of Spa Attendants while maintaining high standards of cleanliness, safety, and guest amenities. In partnership with the Front Deak Coordinator, this role develops and supports associates through clear communication, feedback, and professional development.
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services.
Responsibilities
- Ensure personal and team compliance with Forbes Five-Star standards, Kohler Hospitality policies, departmental SOPs, and workplace procedures, including safety, grooming, attendance, guest and associate privacy, and professional conduct.
- Maintain, review, and update departmental SOPs, policies, and operational procedures in a timely manner to support consistency and service excellence.
- Own all Spa Attendant recruitment, hiring, onboarding, orientation, training, and scheduling processes to ensure appropriate staffing levels and a successful associate experience.
- Supervise and lead Spa Attendant associates by providing ongoing coaching, accountability, recognition, feedback, and retraining as necessary to uphold Forbes Five
headings and - for lists,
for prose.
We must not include any extra text outside HTML.
Let's craft.
Structure:
About the role
Under the direction of the Spa Assistant Manager, the Spa Attendant Coordinator is responsible for the daily leadership and operations of the Spa Attendant team, ensuring exceptional guest experiences, Forbes Five-Star service standards, and a pristine facility environment. This role oversees hiring, onboarding, scheduling, payroll, training, coaching, and accountability of Spa Attendants while maintaining high standards of cleanliness, safety, and guest amenities. In partnership with the Front Deak Coordinator, this role develops and supports associates through clear communication, feedback, and professional development.
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services.
Responsibilities
- Ensure personal and team compliance with Forbes Five-Star standards, Kohler Hospitality policies, departmental SOPs, and workplace procedures, including safety, grooming, attendance, guest and associate privacy, and professional conduct.
- Maintain, review, and update departmental SOPs, policies, and operational procedures in a timely manner to support consistency and service excellence.
- Own all Spa Attendant recruitment, hiring, onboarding, orientation, training, and scheduling processes to ensure appropriate staffing levels and a successful associate experience.
- Supervise and lead Spa Attendant associates by providing ongoing coaching, accountability, recognition, feedback, and retraining as necessary to uphold Forbes Five
for prose. We must not include any extra text outside HTML. Let's craft. Structure:
About the role
Under the direction of the Spa Assistant Manager, the Spa Attendant Coordinator is responsible for the daily leadership and operations of the Spa Attendant team, ensuring exceptional guest experiences, Forbes Five-Star service standards, and a pristine facility environment. This role oversees hiring, onboarding, scheduling, payroll, training, coaching, and accountability of Spa Attendants while maintaining high standards of cleanliness, safety, and guest amenities. In partnership with the Front Deak Coordinator, this role develops and supports associates through clear communication, feedback, and professional development.
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services.
Responsibilities
- Ensure personal and team compliance with Forbes Five-Star standards, Kohler Hospitality policies, departmental SOPs, and workplace procedures, including safety, grooming, attendance, guest and associate privacy, and professional conduct.
- Maintain, review, and update departmental SOPs, policies, and operational procedures in a timely manner to support consistency and service excellence.
- Own all Spa Attendant recruitment, hiring, onboarding, orientation, training, and scheduling processes to ensure appropriate staffing levels and a successful associate experience.
- Supervise and lead Spa Attendant associates by providing ongoing coaching, accountability, recognition, feedback, and retraining as necessary to uphold Forbes Five