Spa Attendant

About the role

As a Spa Attendant at The Cooper, you are the heartbeat of the guest wellness experience—ensuring that every space is serene, immaculate, and inviting. With an eye for detail and a spirit of hospitality, you support the smooth operation of the spa's locker rooms, relaxation areas, treatment rooms, and fitness center. Your role is key to maintaining a tranquil atmosphere that reflects the elegance and charm of both our hotel and Charleston itself.

Responsibilities

• Welcome guests warmly and escort them through the spa, ensuring comfort and privacy at all times
• Maintain the cleanliness and organization of locker rooms, showers, relaxation lounges, and treatment prep areas
• Replenish towels, robes, slippers, beverages, and amenities throughout the day
• Prepare treatment rooms between services with proper sanitation and ambiance (e.g., lighting, linens, aromas)
• Monitor the spa environment for tidiness, safety, and guest readiness—responding proactively to any issues
• Assist therapists and reception with guest flow, supplies, and support as needed
• Handle laundry responsibilities with care and discretion
• Uphold the standards of a Forbes 5-Star spa in all tasks and guest interactions
• Support retail presentation and product restocking as directed
• Follow hotel safety and hygiene protocols and attend regular departmental training sessions
• Clean, disinfect, and maintain ladies' and men's locker rooms, saunas, and steam rooms
• Clean and maintain the pool, health club, spa treatment rooms, and patio area
• Retrieve and dispose of laundry; fold towels and robes throughout the Spa and Health Club
• Maintain knowledge about the hotel features and services, outlets, and hours of operation
• Be always an ambassador of the hotel and the company, in and out of the workplace
• Maintain confidentiality and security of all guests and general hotel information

Requirements

• Previous spa, wellness, or housekeeping experience preferred; luxury hotel or resort experience strongly valued
• Genuine interest in hospitality and wellness
• Polished, professional demeanor with a calm, service-oriented presence
• Strong attention to detail and organizational skills
• Experience in a Forbes 5-Star environment preferred
• Multilingual skills or CPR/First Aid certification are a plus

Physical Requirements

• Must be able to stand, walk, bend, and lift for the duration of the shift
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure
• Ability to lift up to 40 lbs (laundry bins, linen bags, supplies)
• Comfortable working in humid/wet environments such as steam rooms, saunas, and hydrotherapy spaces
• Available to work weekends, holidays, and flexible hours to support business needs

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.