Spa Attendant

About the role

The Spa Attendant is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge areas neat, clean and stocked with all amenities.

Essential Functions

• Provides orientation tour, explaining spa amenities offered, and answering guests’ questions.
• Issues spa lockers, robes, and slippers to guests and then escorts guests to their lockers.
• Opens and closes the steam, sauna, and whirlpool areas for their daily sanitation.
• Sets up daily water, tea, and snacks, according to Hilton standards.
• Replenishes lockers with guest amenities, clothing, and towels.
• Maintains the supplies, treatment area, and wet areas keeping them neat and presentable.
• Collects and delivers dirty linen from locker area, fitness center, and staff lounge, as necessary.
• Stocks the linen closets in locker area and treatment hallway as necessary.
• Maintains the snack and water areas throughout the day.
• Maintains laundry inventory.
• Performs special projects delegated by the Supervisor and/or Spa Director such as monthly inventory.
• Affords assistance with the cleaning of the Fitness Room.
• Maintains a safe, clean, and well-organized spa environment through consistent monitoring of the locker and facility area.
• Stocks locker room supplies and amenities and maintains accurate supply lists and inventory sheets.
• Reviews guest appointments and schedules, as needed.
• Promotes the Spa, treatments, services, sessions, and retail, as well as fitness programs, promotions and/or discounts available actively.
• Maintains eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provides accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Develops ability to work without constant direct supervision and remains at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Attends, participates in, and supports trainings and staff meetings for the Spa regularly.
• Assists in all areas of spa operation, as requested by management.

Supportive Functions

• Possesses ability to work without direct supervision.
• Maintains a positive attitude and contributes toward a quality work environment.
• Assists in all areas of Spa operation, as requested by management.
• Attends product knowledge trainings.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: A minimum of one year’s experience in guest service desired. Computer software knowledge preferred.