Spa and Wedding Manager- (Flamingo LV)

Responsibilities

• Oversees and supervises the daily operations of the wedding chapels and Spa including scheduling of staff and vendors, ordering, reporting, employee relations, training, staff productivity, service standards, and resolves guest satisfaction issues.
• Conducts all areas of the hiring process including interviews, auditions, and applicant selections for Wedding Services and Spa Operations.
• Supervise, discipline, and give performance evaluations for both Wedding Services and Spa Operations.
• Builds rapport by diplomatically and effectively resolving customer grievances & problems to ensure complete customer satisfaction, guarantee repeat business and brand loyalty.
• Supports in building a sales culture program with wedding coordinator and spa staff including cross selling departments and offerings.
• Maintains schedule of ordering to ensure monthly expense budget is not exceeded for Weddings or Spas.
• Creates menus and seasonal specials to help drive additional revenue at both Spa and Wedding Operations.
• Works closely with other departments to ensure spa maintenance, cleanliness are up to Nevada State Board of Massage Therapy, Cosmetology Board, Health Department and OSHA.
• Creates schedules to ensure appropriate staffing levels for both operations according to business volumes, i.e. special events, holidays, weekends, groups, etc.
• Facilitates various training modules pertaining to the spa and wedding services and programs.
• Identify and recommends solutions when the department faces repetition of performance problems that indicate a negative trend.
• Able to work in a fast-paced multiple outlet environment while maintaining a calm appearance.

Qualifications

• Bachelor’s degree or higher education preferred.
• Minimum of 2 years of spa and weddings management experience required in high volume luxury resort market.
• Knowledgeable on the latest Spa& Wedding industry trends.
• Demonstrated strong leadership skills with the ability to quickly solve problems.
• Strong professional writing skills.

About the Role

The Flamingo Spa and Wedding Services Team manages the daily operations and duties for High Roller, Flamingo, Planet Hollywood and Paris. This position requires exceptional leadership to achieve high levels of employee and guest satisfaction while managing multiple teams and outlets.