Souvenir Operations Manager - Intrepid Museum

About the role

This is a fulltime hourly position starting at $25/hour

Responsibilities

• Create the magic by overseeing daily operations for our photo operations at the Alamo and implement strategies to drive profitability and efficiency at each venue.
• Lead, develop and motivate the local team to achieve personal, professional and company goals.
• Promote a positive, collaborative environment and maintain our core values and policies.
• Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success.
• Determine staffing requirements and assist with hiring, onboarding, and training as needed.
• Ensure daily operations are maintained as scheduled.
• Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets.
• Cook and develop team members to drive revenue, reduce cost and provide world class guest service.
• Analyze sales activity and reports to identify trends/opportunities and implement plans to drive a successful operation.
• Communicate and partner with the District Manager/Regional Manager to drive alignment and overall strategy for designated venue(s).
• Establish and maintain positive and successful vendor relations with staff at all locations.
• Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability.
• Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery.

Requirements

• Positive attitude and strong work ethic
• Team player who can work independently and understands the importance of leadership
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
• Ability to process sales transactions and comfortable with cash handling
• Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
• Comfortable working in an outdoor environment in natural weather conditions

Qualifications

• Direct industry experience highly desired
• Previous supervisory/management experience required
• Demonstrate excellent interpersonal and communication skills
• Strong people management skills and a passion for developing talent

Skills

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Time management and problem-solving abilities
• Ability to handle cash transactions
• Outdoor work experience

Benefits

A comprehensive benefits package including medical, dental and vision benefits, PTO (Paid Time Off), and 401K matching (After 1 year of employment)

Pay

$25/hour

Schedule

Fulltime hourly position