Museum Tour Operations Manager

About the role

As the Museum Tour Operations Manager at Paisley Park, you will lead and manage the department responsible for guiding visitors through Prince's legacy.

Responsibilities

• Provide guests with exceptional customer experiences while ensuring the safety of our guests
• Prepare and conduct all Paisley Park Tours: PE, PVE, and ULT VIP
• Train new tour guides in a professional and informative manner
• Create tour schedules and handle scheduling conflicts
• Schedule group tours and walk-through tours into current tour schedule
• Evaluate and enhance tour content and procedures
• Accurately research answers to questions from tour guides and ensure the validity of the answers
• Vet, interview, and hire all tour guides
• Maintain high standards of quality and experience

Requirements

• Strong knowledge of guided museum tour experiences
• Excellent leadership, communication, and interpersonal skills
• Strong organizational skills and multitasking abilities with the capacity to manage multiple projects
• Ability to work effectively in a team environment
• Detail-oriented with strong problem-solving skills
• Knowledge of Prince Rogers Nelson and Music History

Qualifications

• Flexible availability to work events, special guest tours, group tours and other needs that fall outside of normal work hours
• Provide weekend leadership and support to Paisley Park staff
• Prepare and refresh content in the tour script at regular intervals and throughout important dates throughout Prince's legacy
• Ability to work effectively in a team environment
• Ability to work effectively in a team environment
• Ability to work effectively in a team environment
• Ability to work effectively in a team environment
• Ability to work effectively in a team environment
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