Southfield Sedgwick is Growing—Join Us at Our Hiring Event!

About the role

As a Care Team Representative at Sedgwick, you will provide excellent service displaying empathy to callers regarding claims for multiple lines of business. Your role includes expediting the claims process, providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to the appropriate escalation path as needed.

Responsibilities

• Act as primary liaison with callers from multiple client accounts within a shared services environment.
• Follow specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Perform claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educate and inform customers about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educate claimants/callers on client requirements and benefit plans, documenting all required details of the call in a concise, professional manner.
• Enter verbal and written claim information accurately into the appropriate system to meet both internal and external customer requirements.
• Direct customer calls to the appropriate contact at multiple locations or escalate to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• One (1) year of customer service experience or equivalent combination of education and experience required.
• Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products and Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies.
• Ability to meet all attendance expectations.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding; travel as required.
• Auditory/Visual: Hearing, vision, and talking.

Note: Credit security clearance, confirmed via a background credit check, is required for this position.

Hiring Event Details

Sedgwick is hosting an open house hiring event for full-time roles, including Care Team Representatives, Leave of Absence Representatives, Disability Representatives, Senior Disability Representatives, and more.

• Date: Tuesday, August 18th, 2026
• Time: Assigned upon registration
• Location: 300 Galleria Officentre, Southfield, MI 48034

This event is by pre-registration only. To request your spot, apply to this posting, and the team will follow up with your assigned time.