🌟 Kirkwood Center Career Event | Meet, Interview, and Grow with Sedgwick
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when posting has real, specific content for it. Do not create Pay/Schedule/Benefits unless stated. There's no pay, schedule, benefits mentioned. So we should not include those headings.
We need to preserve all substantive information. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove event details? The posting includes a hiring event description at top. That's part of the job posting? It's about a hiring event, not a specific job. But we need to preserve substantive information. The core job description is about Care Team Representative? Actually the posting includes many job titles: Claims Assistant, Care Team Representative, etc. Then details about Care Team Representative. So we should treat the role as Care Team Representative (the detailed description). The event info maybe not needed? It's part of the posting but could be considered boilerplate? It's not EEO etc. It's about event. Might be considered substantive? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep event info? However the instruction also says to remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Event details are not those. So we should keep them? But we need to format into sections: About the role (intro), Responsibilities, Qualifications, Skills, Work Environment maybe. The event details could go under About the role? Or maybe a separate section like "Event Information"? Not in allowed headings list. The allowed headings are examples; we can use others? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings where appropriate. Not required to limit to those, but likely they expect those. So we should map content to those headings.
Thus:
- About the role: introductory paragraph about Sedgwick, event invitation, maybe the hiring event details. Could include the invitation text.
- Responsibilities: Essential Functions and Responsibilities (list). Also Additional Functions and Responsibilities (maybe combine).
- Qualifications: Education & Licensing, Experience.
- Skills: Skills & Knowledge.
- Work Environment: maybe as a separate section? Not in list but could be under Requirements? Could treat as "Requirements"? But we have Qualifications and Skills separate. Work Environment could be under "Requirements"? Might be okay to add a section "Work Environment" as even though not in examples? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive. Safer to stick to those. Work Environment could be placed under "Requirements" or maybe omitted? But we need to preserve all substantive information. So we need to include work environment details somewhere. Could add a Requirements
and put work environment there along with any other requirements (like attendance). However we already have Qualifications and Skills. Requirements could be things like attendance, ability to work schedule, etc. The work environment includes mental, physical, auditory/visual demands. That seems like requirements.
Thus we can have sections: About the role, Responsibilities, Qualifications, Skills, Requirements.
We must not repeat job title as heading. The job title is Care Team Representative (maybe). We'll not put that as heading.
We need to use - for any list of duties/requirements/benefits. So for responsibilities list, we need
- . For qualifications list (education, experience) maybe also list. For skills list also list. For requirements (work environment) maybe list.
We need to preserve all substantive information: include the event location, date, time, no appointment needed, etc. Also include the list of job titles: Claims Assistant, Care Team Representative, Leave of Absence Representative, Disability Representative, Senior Disability Representative, And many more exciting opportunities! Also include the links? The posting includes URLs: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX and Learn more about our Care Team: Care Team (ceros.com). We should preserve those as text? Probably keep them as plain text.
We must remove boilerplate: EEO statement, "Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace." Also the line "If you're excited about this role but your experience doesn't align perfectly..." maybe keep? It's encouraging to apply; not boilerplate? Might be considered part of posting but not EEO. Could keep. However it's somewhat generic. Might keep.
Also remove duplicated lines: there may be duplicates like "PRIMARY PURPOSE:" appears once. Keep.
We need to output only HTML fragment.
Let's craft:
About the role
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance 🌟 Kirkwood Center Career Event | Meet, Interview, and Grow with Sedgwick 🌟 Kirkwood Center Hiring Event | Discover Your Future with Sedgwick Walk In Interview. Get Connected. Start Your Career Journey. Join us at the Kirkwood Center for an exciting opportunity to meet the Sedgwick team, explore career paths, and interview for rewarding full-time positions. Whether you're looking for a new career, a chance to grow professionally, or an organization that invests in your success, this is your opportunity to make a meaningful connection. Why Attend the Kirkwood Center Hiring Event? ✅ Meet directly with Sedgwick hiring managers and team members ✅ Learn about our collaborative hybrid work environment ✅ Explore multiple career opportunities in one location ✅ Interview on-site ✅ Discover training, development, and career growth opportunities ✅ Get a firsthand look at a company where caring counts 🎯 Now Hiring Full-Time Opportunities Claims Assistant (Starting at $16.25/hour) Care Team Representative Leave of Absence Representative Disability Representative Senior Disability Representative And many more exciting opportunities! 📍 Event Location Kirkwood Center 7725 Kirkwood Boulevard SW Cedar Rapids, IA 52404 📅 Wednesday, October 7, 2026 🕘 9:00 AM - 4:30 PM 🎉 No Appointment Needed Stop by during event hours to chat with our team, learn about Sedgwick, explore current openings, and interview for opportunities that match your skills and interests. Your next career move could start with one conversation. We look forward to meeting you at the Kirkwood Center! 🚀 Your Next Big Opportunity Starts Here Ready to start a rewarding career with a team that supports your growth every step of the way? See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX Learn more about our Care Team: Care Team (ceros.com)
Then responsibilities:
Responsibilities
- Acts as primary liaison with callers from multiple client accounts within a shared services environment.
- Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
- Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
- Attendance during scheduled work hours is required.
- Performs other duties as assigned.
Qualifications:
Qualifications
- Education & Licensing: High school diploma or GED required.
- Experience: One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Skills:
Skills
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
Requirements (Work Environment):
Requirements
- Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
- Physical: Computer keyboarding, travel as required
- Auditory/Visual: Hearing, vision and talking
We might also include the encouraging note about applying if experience doesn't align perfectly. Could add a after Requirements.
Add:
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
We must not include EEO statement. That's fine.
Check for any duplicated lines: we have not duplicated.
Check for any boilerplate: we removed EEO and Drug-Free Workplace line. Also removed "Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace." Good.
Check for any navigation/cookie etc: none.
Check for any application instructions: we removed "Stop by during event hours..." that's not application instructions, it's event info. Keep.
Check for any mention of Pay: we have "Claims Assistant (Starting at $16.25/hour)" inside About the role paragraph. That's pay info for a specific role, but we are not creating a Pay section. It's okay to keep within About the role.
Check for any schedule: we have event date/time but not job schedule. Not creating Schedule section.
Check for Benefits: none.
Thus final HTML fragment.
Make sure to
even though not in examples? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive. Safer to stick to those. Work Environment could be placed under "Requirements" or maybe omitted? But we need to preserve all substantive information. So we need to include work environment details somewhere. Could add a Requirements
and put work environment there along with any other requirements (like attendance). However we already have Qualifications and Skills. Requirements could be things like attendance, ability to work schedule, etc. The work environment includes mental, physical, auditory/visual demands. That seems like requirements.
Thus we can have sections: About the role, Responsibilities, Qualifications, Skills, Requirements.
We must not repeat job title as heading. The job title is Care Team Representative (maybe). We'll not put that as heading.
We need to use - for any list of duties/requirements/benefits. So for responsibilities list, we need
- . For qualifications list (education, experience) maybe also list. For skills list also list. For requirements (work environment) maybe list.
We need to preserve all substantive information: include the event location, date, time, no appointment needed, etc. Also include the list of job titles: Claims Assistant, Care Team Representative, Leave of Absence Representative, Disability Representative, Senior Disability Representative, And many more exciting opportunities! Also include the links? The posting includes URLs: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX and Learn more about our Care Team: Care Team (ceros.com). We should preserve those as text? Probably keep them as plain text.
We must remove boilerplate: EEO statement, "Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace." Also the line "If you're excited about this role but your experience doesn't align perfectly..." maybe keep? It's encouraging to apply; not boilerplate? Might be considered part of posting but not EEO. Could keep. However it's somewhat generic. Might keep.
Also remove duplicated lines: there may be duplicates like "PRIMARY PURPOSE:" appears once. Keep.
We need to output only HTML fragment.
Let's craft:
About the role
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance 🌟 Kirkwood Center Career Event | Meet, Interview, and Grow with Sedgwick 🌟 Kirkwood Center Hiring Event | Discover Your Future with Sedgwick Walk In Interview. Get Connected. Start Your Career Journey. Join us at the Kirkwood Center for an exciting opportunity to meet the Sedgwick team, explore career paths, and interview for rewarding full-time positions. Whether you're looking for a new career, a chance to grow professionally, or an organization that invests in your success, this is your opportunity to make a meaningful connection. Why Attend the Kirkwood Center Hiring Event? ✅ Meet directly with Sedgwick hiring managers and team members ✅ Learn about our collaborative hybrid work environment ✅ Explore multiple career opportunities in one location ✅ Interview on-site ✅ Discover training, development, and career growth opportunities ✅ Get a firsthand look at a company where caring counts 🎯 Now Hiring Full-Time Opportunities Claims Assistant (Starting at $16.25/hour) Care Team Representative Leave of Absence Representative Disability Representative Senior Disability Representative And many more exciting opportunities! 📍 Event Location Kirkwood Center 7725 Kirkwood Boulevard SW Cedar Rapids, IA 52404 📅 Wednesday, October 7, 2026 🕘 9:00 AM - 4:30 PM 🎉 No Appointment Needed Stop by during event hours to chat with our team, learn about Sedgwick, explore current openings, and interview for opportunities that match your skills and interests. Your next career move could start with one conversation. We look forward to meeting you at the Kirkwood Center! 🚀 Your Next Big Opportunity Starts Here Ready to start a rewarding career with a team that supports your growth every step of the way? See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX Learn more about our Care Team: Care Team (ceros.com)
Then responsibilities:
Responsibilities
- Acts as primary liaison with callers from multiple client accounts within a shared services environment.
- Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
- Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
- Attendance during scheduled work hours is required.
- Performs other duties as assigned.
Qualifications:
Qualifications
- Education & Licensing: High school diploma or GED required.
- Experience: One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Skills:
Skills
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
Requirements (Work Environment):
Requirements
- Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
- Physical: Computer keyboarding, travel as required
- Auditory/Visual: Hearing, vision and talking
We might also include the encouraging note about applying if experience doesn't align perfectly. Could add a after Requirements.
Add:
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
We must not include EEO statement. That's fine.
Check for any duplicated lines: we have not duplicated.
Check for any boilerplate: we removed EEO and Drug-Free Workplace line. Also removed "Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace." Good.
Check for any navigation/cookie etc: none.
Check for any application instructions: we removed "Stop by during event hours..." that's not application instructions, it's event info. Keep.
Check for any mention of Pay: we have "Claims Assistant (Starting at $16.25/hour)" inside About the role paragraph. That's pay info for a specific role, but we are not creating a Pay section. It's okay to keep within About the role.
Check for any schedule: we have event date/time but not job schedule. Not creating Schedule section.
Check for Benefits: none.
Thus final HTML fragment.
Make sure to
Requirements
and put work environment there along with any other requirements (like attendance). However we already have Qualifications and Skills. Requirements could be things like attendance, ability to work schedule, etc. The work environment includes mental, physical, auditory/visual demands. That seems like requirements. Thus we can have sections: About the role, Responsibilities, Qualifications, Skills, Requirements. We must not repeat job title as heading. The job title is Care Team Representative (maybe). We'll not put that as heading. We need to use- for any list of duties/requirements/benefits. So for responsibilities list, we need
- . For qualifications list (education, experience) maybe also list. For skills list also list. For requirements (work environment) maybe list.
We need to preserve all substantive information: include the event location, date, time, no appointment needed, etc. Also include the list of job titles: Claims Assistant, Care Team Representative, Leave of Absence Representative, Disability Representative, Senior Disability Representative, And many more exciting opportunities! Also include the links? The posting includes URLs: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX and Learn more about our Care Team: Care Team (ceros.com). We should preserve those as text? Probably keep them as plain text.
We must remove boilerplate: EEO statement, "Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace." Also the line "If you're excited about this role but your experience doesn't align perfectly..." maybe keep? It's encouraging to apply; not boilerplate? Might be considered part of posting but not EEO. Could keep. However it's somewhat generic. Might keep.
Also remove duplicated lines: there may be duplicates like "PRIMARY PURPOSE:" appears once. Keep.
We need to output only HTML fragment.
Let's craft:
About the role
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance 🌟 Kirkwood Center Career Event | Meet, Interview, and Grow with Sedgwick 🌟 Kirkwood Center Hiring Event | Discover Your Future with Sedgwick Walk In Interview. Get Connected. Start Your Career Journey. Join us at the Kirkwood Center for an exciting opportunity to meet the Sedgwick team, explore career paths, and interview for rewarding full-time positions. Whether you're looking for a new career, a chance to grow professionally, or an organization that invests in your success, this is your opportunity to make a meaningful connection. Why Attend the Kirkwood Center Hiring Event? ✅ Meet directly with Sedgwick hiring managers and team members ✅ Learn about our collaborative hybrid work environment ✅ Explore multiple career opportunities in one location ✅ Interview on-site ✅ Discover training, development, and career growth opportunities ✅ Get a firsthand look at a company where caring counts 🎯 Now Hiring Full-Time Opportunities Claims Assistant (Starting at $16.25/hour) Care Team Representative Leave of Absence Representative Disability Representative Senior Disability Representative And many more exciting opportunities! 📍 Event Location Kirkwood Center 7725 Kirkwood Boulevard SW Cedar Rapids, IA 52404 📅 Wednesday, October 7, 2026 🕘 9:00 AM - 4:30 PM 🎉 No Appointment Needed Stop by during event hours to chat with our team, learn about Sedgwick, explore current openings, and interview for opportunities that match your skills and interests. Your next career move could start with one conversation. We look forward to meeting you at the Kirkwood Center! 🚀 Your Next Big Opportunity Starts Here Ready to start a rewarding career with a team that supports your growth every step of the way? See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX Learn more about our Care Team: Care Team (ceros.com)
Then responsibilities:Responsibilities
- Acts as primary liaison with callers from multiple client accounts within a shared services environment.
- Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
- Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
- Attendance during scheduled work hours is required.
- Performs other duties as assigned.
Qualifications
- Education & Licensing: High school diploma or GED required.
- Experience: One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Skills
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
Requirements
- Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
- Physical: Computer keyboarding, travel as required
- Auditory/Visual: Hearing, vision and talking
after Requirements. Add:
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
We must not include EEO statement. That's fine. Check for any duplicated lines: we have not duplicated. Check for any boilerplate: we removed EEO and Drug-Free Workplace line. Also removed "Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace." Good. Check for any navigation/cookie etc: none. Check for any application instructions: we removed "Stop by during event hours..." that's not application instructions, it's event info. Keep. Check for any mention of Pay: we have "Claims Assistant (Starting at $16.25/hour)" inside About the role paragraph. That's pay info for a specific role, but we are not creating a Pay section. It's okay to keep within About the role. Check for any schedule: we have event date/time but not job schedule. Not creating Schedule section. Check for Benefits: none. Thus final HTML fragment. Make sure to
- . For qualifications list (education, experience) maybe also list. For skills list also list. For requirements (work environment) maybe list.
We need to preserve all substantive information: include the event location, date, time, no appointment needed, etc. Also include the list of job titles: Claims Assistant, Care Team Representative, Leave of Absence Representative, Disability Representative, Senior Disability Representative, And many more exciting opportunities! Also include the links? The posting includes URLs: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX and Learn more about our Care Team: Care Team (ceros.com). We should preserve those as text? Probably keep them as plain text.
We must remove boilerplate: EEO statement, "Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace." Also the line "If you're excited about this role but your experience doesn't align perfectly..." maybe keep? It's encouraging to apply; not boilerplate? Might be considered part of posting but not EEO. Could keep. However it's somewhat generic. Might keep.
Also remove duplicated lines: there may be duplicates like "PRIMARY PURPOSE:" appears once. Keep.
We need to output only HTML fragment.
Let's craft: