Sedgwick your Career Starter- Hiring Event - Southfield, MI

About the role

As a Care Team Representative at Sedgwick, you will provide excellent service with empathy to callers regarding claims for multiple lines of business. Your role will involve expediting the claims process, documenting detailed claim notes, resolving issues with a one-call/one-person response, and directing calls to the appropriate escalation path as needed.

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We serve well-known and respected organizations across casualty, property, marine, benefits, brand protection, and other lines, helping employees regain health and productivity, guiding consumers through the claims process, and minimizing business interruptions.

Responsibilities

• Act as the primary liaison with callers from multiple client accounts within a shared services environment.
• Assist with questions and solve problems related to claims application and servicing processes.
• Perform claim intake and full-service customer support while adhering to regulatory requirements, company, and client expectations.
• Educate customers about documentation required to file/process a claim, time frames, payment information, and claim status.
• Inform claimants/callers on client requirements and benefit plans, documenting all call details concisely and professionally.
• Enter verbal and written claim information accurately into the appropriate system to meet internal and external customer requirements.
• Direct customer calls to the appropriate contact or escalate to a Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• One (1) year of customer service experience or equivalent combination of education and experience required.
• Inbound call center experience preferred.
• Excellent verbal and written communication skills.
• PC literate, including proficiency with Microsoft Office products and Windows environment.
• Must meet minimum typing requirements.
• Strong organizational and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies and attendance expectations.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding; travel as required.
• Auditory/Visual: Hearing, vision, and talking.

Note: A credit security clearance, confirmed via a background credit check, is required for this position.

Hiring Event Details

Sedgwick is hosting an open house hiring event for full-time roles, including:

• Care Team Representatives
• Leave of Absence Representatives
• Disability Representatives
• Senior Disability Representatives
• And more opportunities!

Event Details:

• Date: Thursday, May 7th, 2026
• Time: Assigned upon registration (pre-registration required)
• Location: 300 Galleria Officentre, Southfield, MI 48034

This event is by pre-registration only. To request your spot, apply to this posting, and our team will follow up with your assigned time. Hybrid/in-office work from our Southfield, MI location is required for these roles.