Sous Chef - Dollywood Theme Park - Full Time Year Round

Summary Of Essential Functions And Responsibilities

• Acts as quality assurance inspector, ensuring food is high quality.
• Enforces preparation/food handling standards which ensure designated portion control.
• Completes and monitors Safety Critical Checklists daily.
• Complies with health department and food service department policies.
• Knows, understands, and enforces the use of the “Start Fresh” program when necessary.
• Safeguards products for guest presentation in a visually appealing and appetizing manner.
• Supervises inventory control, rotation, portion control, and waste control to ensure maximum profitability.
• Ensures accurate budgetary goals for food cost and labor expense.
• Enforces/administers all Company and departmental policies regarding grooming, costuming, nametags, conduct, call-ins, etc.
• Conducts employee performance evaluations.
• Organizes and develops a well-trained, efficient staff.
• Analyzes usage of labor to ensure maximum productivity and efficiency.
• Maintains dependability and flexibility with assigned work schedules, including overtime, evenings, weekends, and holidays.
• Ensures the unit is organized and maintained in a sanitary manner.
• Monitors cash overages and shortages daily.
• Completes credit card transactions in compliance with Payment Card Industry Data Security standards.

Education And Experience Required

• At least 18 years old.
• A minimum of 1 year experience in similar operations.
• Able to obtain ServSafe Manager Certification.
• Basic computer knowledge and usage required.

Knowledge, Skills, And Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Reflects Dollywood’s image by being genuinely friendly and caring and taking pride in work.
• Self-motivated and disciplined.
• Able to prioritize and complete work assignments on a timely basis.
• Maintains strict confidentiality and judgment regarding privileged information.
• Committed to continuous improvement.
• Maintains a professional appearance with good personal hygiene.
• Promotes and supports a “team” work environment by cooperating and helping co-workers.
• Productive in a fast-paced environment.
• Dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays.
• Sensitive to the needs of our Guests and empowered to act to meet their needs within company guidelines.
• Able to utilize effective communication, problem solving, conflict management, and interpersonal skills.
• Able to comprehend instructions and retain information.
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests.
• Able to be flexible and handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively with Guests and Hosts using approved communication methods.
• Able to tolerate extreme heat, extreme cold, and humidity, necessary to work in kitchens, walk-ins, freezers, climate changes, and work outdoors.
• Able to carry out the execution of ingredient measurements, portion control, time and temperature tables, and compilation of food safety check sheets.
• Able to use equipment such as, but not limited to, Point of Sale System, calculators, knives, fryers, grills, ovens, broilers, steam tables, warmers, mixers, etc.
• Takes Start Fresh training, as well as implements all safety aspects of Start Fresh training.
• Able to work and tolerate temperatures ranging from 0 to 120 degrees.

Physical And Cognitive Requirements

• Lifting and Carrying: Occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting.
• Mobility: Intermittent to prolonged sitting, standing, and/or walking for duration of shift, up to 13 hours. May also be required to travel to various areas on property which may include changes in terrain, stairs, and uneven surfaces.
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts as part of typical job functions.
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors.
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail, and communicate effectively using approved methods.
• Able to meet the physical demands of the job.

The Dollywood Company is an equal opportunity employer.

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.