Sortation Product Manager

About the Role

Intralox is seeking a Sortation Product Manager to serve as the global business owner of its parcel sortation products, with a focus on the ARB Sorter S7000. This role is a key link among Sales, R&D/Engineering, Operations, and Aftermarket Services across the product lifecycle, ensuring that current offerings remain competitive, profitable, and fully supported across the installed base.

The individual must work closely with technical product owner(s) to align business and technical decisions, balancing commercial insight with engineering and operational realities. They will define product strategy in partnership with Sales, R&D, and others to shape next-generation solutions while maintaining disciplined ownership of the existing platform. The role primarily supports the Logistics and Material Handling business unit but will also collaborate with stakeholders in the Food and Industrial segment where the ARB Sorter S7000 has overlapping potential.

The ideal candidate brings strong commercial instincts, customer engagement experience, and the ability to interpret market signals, paired with organized, detail-oriented execution. This person demonstrates persistence, clarity, and follow-through, pushing for decisions that maximize customer value and business impact. Success requires a leadership presence capable of influencing without authority, navigating disagreements, and driving alignment across functions.

Responsibilities

• Product Ownership: Serve as the global business owner for the ARB Sorter S7000. Define customer value across market segments, time horizons, and use cases. Represent market needs through voice of customer, industry trends, competitor analysis, and product requirements. Drive toward standardized, scalable solutions with appropriate configurability and pricing. Collaborate with technical product owners to align business and technical decisions. Manage the product lifecycle from launch through obsolescence, monitor profitability, and recommend pricing adjustments.
• Strategic Planning and Product Roadmap: Develop and maintain a product roadmap focused on delivering customer value while aligning with business priorities. Work with Sales to identify opportunities in new markets. Define market or region-specific product requirements and collaborate on go-to-market strategies. Proactively seek market research and customer feedback to improve existing products. Integrate feedback from competition, customers, sales, engineering, production, and after-sales service. Build and present business cases for roadmap projects. Prioritize new offerings based on revenue potential, feasibility, strategic alignment, and opportunity cost.
• Development: Work closely with engineering on roadmap execution and commercialization. Facilitate business decisions throughout development projects. Define project requirements for R&D, including functionality, cost, and schedule targets.
• Project Execution and Operations: Evaluate custom product and design requests from a business and strategic perspective. Ensure pre-sale commercial teams have the tools to support the product. Coordinate cross-functional alignment on product strategy and lifecycle support.
• Launch: Develop and execute market launch plans. Ensure supporting materials exist for the organization to support the product throughout its lifecycle, including promotion, application engineering, production, installation, and aftermarket support. Prepare and deliver trainings to ensure sales preparedness. Support creation of marketing-generated sales collateral.
• Aftermarket Support: Coordinate with the Equipment aftersales team to identify and address product class quality issues. Represent the organization in customer discussions for class issues. Assess the business case for developing solutions to common problems in the install base. Develop upgrades and retrofit options. Assist with aftermarket service developments.

Requirements

• Bachelor's degree in Engineering, Business, Operations, Supply Chain, or a related field.
• 5+ years of professional experience owning products, product lines, business initiatives, or commercial offerings within a technical, industrial, or B2B environment.
• Experience developing product strategy, roadmaps, pricing, commercialization plans, or lifecycle management processes.
• Commercial mindset with the ability to evaluate opportunities for customer value and business impact.
• Demonstrated ability to drive results through collaboration across multiple functions and stakeholder groups.
• Strong communication, leadership, and influencing skills.
• Self-directed with a strong sense of ownership, initiative, and accountability.
• Strong analytical and problem-solving capabilities.
• Willingness to travel up to 25% (30-35% for non-local candidates), including occasional international travel.

Preferred Qualifications

• 5+ years of product management experience.
• Experience in material handling, automation, parcel, logistics, industrial equipment, manufacturing, or related industries.
• Experience in customer-facing roles such as sales, business development, application engineering, account management, or customer success.
• Based in or willing to relocate to the Baltimore/Washington D.C. area, with proximity to the Hanover, MD office preferred.

Benefits

• Health, dental, vision, and disability insurance.
• Paid time off.
• 401K retirement plan.
• Flexible spending account.
• Life and AD&D insurance.
• Long-term care insurance.
• Tuition reimbursement.
• Additional voluntary benefits.

Pay

The salary range for this role is $71,800 to $182,500, with eligibility for commissions, discretionary incentives, or production incentives based on plan terms. Intralox considers several factors when extending an offer, including role, responsibilities, work experience, location, education/training, and key skills.