Sorority House Director / Manager - ND State University (Beta Beta)

About the role

The Sorority House Director / Manager oversees the day-to-day operations of the chapter house, including various administrative tasks, security, environmental safety, and maintenance. This position works closely with the assigned Regional Property Manager to ensure the highest quality of service and a comfortable, safe living environment for Alpha Gamma Delta chapter members.

Responsibilities

• Communicate via phone or teleconference at least once a week with Regional Property Manager
• Submit House Director report weekly
• Communicate in-person at least once a week with student Director of Property and Head Chef
• Schedule and conduct the opening and closing of the chapter house
• Schedule and conduct at least one house meeting per semester or quarter
• Maintain a master calendar with the university dates, holidays, chapter events, major repairs, etc.
• Manage on-going vendor relationships and help negotiate contracts as requested by the Regional Property Manager
• Ensure compliance with policies, rules and regulations set by Alpha Gamma Delta, the Fraternity Housing Corporation, university, Chapter and other local authorities such as public health departments
• Keep up-to-date information files and records on keys, furnishings/appliances, general maintenance, residents, employees, vendors, security system, etc.
• Manage repairs under $500
• Manage multiple service providers, including identifying vendors, gathering quotes, overseeing work needed and remitting invoices to the Regional Property Manager
• Cook and assist with the meal service program
• Coordinate routine maintenance and inspections
• Help create strategy for long-term care and upkeep of facility
• Perform daily property inspections
• Coordinate, schedule and supervise the work responsibilities of the housekeeping vendor(s) and/or staff
• Aid in the development and monitor standard cleaning routine
• Order and maintain adequate levels of cleaning supplies and equipment
• Arrange for annual deep cleans of floors, rugs and furniture
• Arrange for lawn, ground and exterior maintenance
• Arrange for regular pest control service
• Perform light cleaning or disinfecting as needed
• Schedule and conduct daily inspection of the chapter house and surrounding grounds
• Ensure that all electrical, plumbing and heating/cooling systems are in line with code and in proper working order
• Regularly inspect all safety and related devices including fire extinguishers, exit doors, smoke detectors, exit lights, alarms, locks, etc.
• Complete three fire drills throughout the academic year
• Work with Regional Property Manager on all personnel issues
• Submit timesheet every two weeks to Regional Property Manager
• Connect with the chapter’s Director of Property on a regularly scheduled basis to review housing-related items
• Handle minor purchases such as daily operational expenses
• Collect invoices from vendors, verify their amounts and work completed, and scan copies to Regional Property Manager for payment
• Reconcile monthly credit card statement
• Manage and/or be the first responder to member incidents and emergencies
• Meet regularly with chapter members, officers and advisor leadership to discuss house operations and use
• Be present at certain chapter events; Communicate effectively with advisors, parents, alumnae, university representatives, community members and other guests
• Other duties as assigned

Requirements

• Must be able to read, speak, and write in fluent English
• Must pass criminal background check
• PC proficient and skills in Microsoft Office and Outlook
• Excellent oral and written communication skills
• Goal and team oriented, able to work closely with people while exhibiting a positive attitude
• Well organized – Able to work and make sound decisions under pressure and within tight deadlines

Qualifications

• High school Diploma or GED equivalent required;
• Bachelor’s degree preferred;
• Previous residence life, Greek-letter organization or other group-living experience preferred

Skills

• Customer focus – Build strong customer relationships and deliver customer-centric solutions
• Communicates effectively – Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Situational adaptability – Adapt approach and demeanor in real time to match the shifting demands of different situations
• Action oriented – Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Interpersonal Savvy - Relate openly and comfortably with diverse groups of people

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is primarily in an office environment but involves frequent work performed from out-of-office locations for job related activities and occasional activities which are outdoors. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions:

• Lifts and carries up to 35lbs on a daily basis
• Climbs stairs several times per day
• Reads invoices, manuals, labels, policies, etc.
• Kneels, bends, and reaches for items often
• Stands 65% of the time while working
• May work extended hours and/or non-traditional hours (i.e. able to respond to emergencies 24/7)
• Works indoors and outdoors
• Must live on-site at the chapter facility