Solutions Technician

Autocar®, LLC, headquartered in Hagerstown, Indiana, is a leading manufacturer of severe duty trucks. With a steady stream of innovations to their Xpeditor® line—ranging from improved ergonomic cabs and integrated controls to a new hybrid-drive refuse truck—Autocar has staked out a position as the industry's technology and innovation leader. They have forged strong partnerships with leading suppliers including Allison®, Cummins®, ArvinMeritor®, and Hendrickson®.

About the role

As a Solutions Technician, you will serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products.

Responsibilities

• Troubleshoot truck issues over the phone using strong diagnostic and problem-solving skills.
• Guide customers and service personnel through effective troubleshooting and repair processes.
• Investigate and resolve technical concerns involving Autocar vehicles.
• Deliver timely and professional support to anyone seeking assistance with an Autocar product.
• Drive issues to resolution while maintaining a strong focus on customer satisfaction.
• Follow established processes while demonstrating persistence and creativity in identifying the best solution.

Requirements

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to remain calm and effective while managing technical issues.
• Process-oriented mindset with strong attention to detail.
• Commitment to delivering exceptional customer experiences.

Qualifications

Preferred Qualifications:

• Previous electrical diagnostic experience.
• Experience supporting heavy-duty trucks, commercial vehicles, or related equipment.
• Background in technical support, service operations, maintenance, or repair environments.

Benefits

• Comprehensive medical, dental, vision, and life and AD&D insurance.
• Short-term and long-term disability.
• 401(k) with a company match.
• Paid time off (PTO) and company holidays.

Pay

Attractive compensation package including base salary and incentive bonus opportunities.

The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.