Solutions Specialist I

About the role

JD Power Dealer Solutions, a leading provider of software solutions for the automotive industry, is seeking an Entry-Level Solutions Specialist to join our Automotive Dealer Solutions team and support our Inventory platform.

Responsibilities

• Provide top-notch customer service and technical support via phone or email.
• Troubleshoot and resolve customer issues related to the Inventory platform.
• Collaborate with internal teams to identify and escalate complex issues.
• Escalate issues to 3rd party partners in a professional manner.
• Document customer interactions and maintain accurate records details in our CRM.
• Schedule Workbook calls with clients to obtain needed information to complete the setup workbook.
• Move an order from initial setup through all the necessary steps to successfully complete setups in a timely manner.
• Complete checklist to ensure setups are done with the highest quality in mind.
• Stay up to date on new features and releases of our inventory management solution.

Requirements

• 0-2+ years experience in B2B customer success, professional services, technical support or account management (or equivalent education)
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Strong communication, problem solving, analytical, public speaking and presentation skills.
• Proficiency with technology and willingness to learn new systems and tools.

Qualifications

• Hands-on specialist who thrives on solving problems and making clients successful.
• Configuring systems, training users, and ensuring every implementation runs smoothly.
• The go-to person for clients during onboarding.
• Ability to combine technical expertise with clear communication to build trust and drive adoption.

Benefits

This position has a starting salary range of $49,000 - 57,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Pay

$49,000 - 57,000 USD per year

Schedule

N/A