Solutions & Sales Engineering Manager (Payments & eCommerce)

About the role

We combine technical expertise and commercial acumen to help merchants evaluate, integrate, and scale Zip’s solutions. Deep expertise in payments, embedded finance and eCommerce, strong consultative problem-solving skills, and the ability to build trusted relationships with both technical and business stakeholders are critical to success in this role.

Responsibilities

• Partner with Sales on strategic merchant opportunities, leading technical discovery, solution consulting, and technical win strategies for complex enterprise engagements.
• Build and scale a world-class Solutions Engineering organization that combines technical expertise, commercial acumen, and customer obsession to deliver successful merchant outcomes.
• Develop repeatable frameworks, playbooks, and best practices that accelerate merchant onboarding, reduce integration friction, and improve time-to-value.
• Engage in Zip's strategic response to emerging agentic commerce models, including AI-driven autonomous purchasing, agent-to-merchant payment flows, and headless checkout experiences — partnering with Product to ensure Zip's platform is architected for a world where AI agents are buyers.
• Serve as a trusted advisor to merchants, partners, and internal stakeholders, helping navigate technical and business decisions throughout the customer lifecycle.
• Lead executive-facing conversations with technical and non-technical stakeholders, representing Zip in strategic customer engagements and complex sales cycles.
• Champion the adoption of AI-powered tools across the Solutions Engineering team — from AI-assisted integration support and smart documentation generation to automated merchant health monitoring and predictive onboarding diagnostics.
• Drive continuous improvements to Zip’s integration experience, developer resources, and self-service capabilities to support merchant growth at scale.
• Lead the development of AI-powered tools and automation to improve team productivity, enhance customer engagement, and accelerate merchant outcomes.
• Coach and develop Solutions Engineers on technical consulting, customer engagement, executive communication, and solution strategy.
• Act as the bridge between Sales, Product, Customer Success, and Engineering, ensuring customer needs, technical capabilities, and business priorities remain aligned.

Requirements

8+ years of experience in Solutions Engineering, Sales Engineering, Technical Account Management, Partner Engineering, or other customer-facing technical roles, with at least 3 years leading and developing technical teams. Strong understanding of payments, eCommerce ecosystems, APIs, and integration technologies, with the ability to confidently engage both technical and business stakeholders. Proven success partnering with enterprise merchants and strategic accounts, leading executive conversations and supporting complex sales opportunities from technical discovery through launch. Hands-on experience deploying AI tools to improve Solutions Engineering workflows. Ability to earn credibility with technical stakeholders while translating complex concepts into clear business value for customers, executives, and commercial teams. Strong commercial instincts with the ability to connect technical solutions to customer outcomes, revenue growth, and long-term partnership success. Experience building scalable team processes, engagement models, and best practices that improve customer experience, operational effectiveness, and merchant time-to-value. Exceptional cross-functional leadership skills, with a track record of partnering effectively with Sales, Product, Customer Success, and Engineering teams.

Qualifications

Clear alignment with Zip’s core values.

Skills

Strong technical acumen, commercial acumen, and customer obsession. Proven success in driving technical and commercial outcomes. Experience with AI and automation tools. Excellent communication and collaboration skills. Leadership and coaching abilities. Adaptability and a bias for action.

Benefits

Flexible working culture, incentive programs, unlimited PTO, generous paid parental leave, leading family support policies, company-sponsored 401k match, learning and wellness subscription stipend, beautiful Union Square office with a casual dress code, industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available.

Pay

The annual base Pay Range for this position is $170,000 - $180,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Schedule

Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office.