Solutions Manager, Connectivity Services & Cloud

Solutions Manager Objectives

• Drive revenue generation goals consistent with quota.
• Provide Sierra Wireless technical training to partners.
• Establish Statements of Work for specific large projects.
• Coordinate with sales team around all technical account activities.
• Accountable for the overall customer technical onboarding process.

Specific Tasks

• Support Sierra Wireless Sales teams in a technical pre-sales engineering capacity.
• Drive customer confidence by taking the role of the “Total Solution Technical Expert”.
• Assist with technical qualification and understanding of customer business models and ROI.
• Proactively assist customers through trial & development phases to ensure successful implementation, conversion, and adoption.
• Develop Statements of Work for technical deliverables that deliver the technical elements in customer proposals.
• Work with internal engineering, product management, service delivery, and project management resources.
• Conduct SWIR technology demonstrations to prospects, customers, partners, and internal personnel.
• Based on customer input, provide internal Product Management with specific and well-analyzed feedback related to new product features and roadmap requests & requirements.

Qualifications

• A minimum 4-year degree in the field of engineering and/or Information Technology, or a 2-year technical degree with ample relevant experience.
• 5+ years of Sales Engineering / Solutions Architect experience in one or more of these industry verticals: Cellular Telecommunications Networks, MVNO, Wireless, cloud-hosted Platform-as-a Service, and embedded computing.
• Solid understanding of basic cellular network architectures, including: 2G, 3G, 4G, 5G, NTN, LPWA (M1/NBIoT), eUICC, APN/VPN, & IP Networking.
• Basic understanding of web services APIs as used in IT system architectures, and in particular the use RESTful APIs implemented in JSON over HTTP.
• Excellent verbal and written communication skills – including public speaking.
• The ability to prioritize multiple tasks, adhere to established deadlines, and perform under pressure.
• A willingness and ability to travel requires 20 to 30% within the Central, Mountain, and Western US.