Solutions Engineer - Software Factory

About the role

The Software Factory in Product Creation and Industrialization delivers scalable software solutions to support technology platforms, programs, suppliers, and internal teams. The Work Management team enables frictionless planning, tracking, and delivery through highly integrated tools and workflows.

Responsibilities

• Take charge of designing solutions that tackle critical challenges for Product Creation and Industrialization leveraging the Atlassian platform (Jira, Jira Service Management, Jira Product Discovery, Assets, Goals/Projects) and adjacent lifecycle tooling for requirements, code and testing.
• Configure Jira/JSM/JPD/Assets elements—including workflows, schemes, automations, forms, and SLAs—to optimize delivery and service outcomes.
• Manage Atlassian Cloud administration and its operating model, covering permissions, project and space provisioning, guardrails, audits, and maintaining platform hygiene.
• Develop and maintain integrations and extensions such as Forge apps, REST/GraphQL APIs, and webhooks/events, ensuring robust error handling, monitoring, and supportability.
• Launch AI-powered workflows (such as Atlassian Intelligence/Rovo, GitHub Copilot) by implementing practical governance including approved use cases, knowledge sources, access controls, and guardrails in partnership with our Enterprise Technology partners.

Requirements

• Bachelors Degree in Computer Science, AI or Machine Learning, or related technical field.
• 5+ years with Atlassian cloud tools (Jira, Confluence), including deep expertise in at least one of JSM, JPD, Assets/CMDB, or Goals/Projects; experience with governance, permissions, and automation at scale.
• 5+ years integration engineering: REST APIs (GraphQL preferred), webhooks, events, sync patterns, error handling, monitoring and observability.
• 3+ years scripting/automation: Python or JavaScript/TypeScript (Node.js); ability to build utilities/services for operations and data movement.
• 3+ years hands-on AI enablement: Atlassian Intelligence/Rovo or similar, GitHub Copilot; knowledge of governance, prompt patterns, access controls, guardrails.
• Enterprise identity/security: SSO/SAML, OAuth/OIDC, RBAC, least-privilege design.
• Requirements/ALM exposure: experience with Jama, Polarion, or PTC Codebeamer; understanding of traceability.

Qualifications

• Master’s degree in Computer Science, AI/ML, or related technical field (preferred).
• Experience with DX, Developer Intelligence Platform, configuring reports and supporting operations (preferred).
• Experience in Atlassian Cloud migrations, scaling, and enterprise operating models (preferred).
• JSM service management design and automation at scale (preferred).
• Forge, app evaluation, Compass/GitHub, CI/CD integrations, developer portal/service catalog concepts (preferred).
• Toolchain integration across requirements, delivery, service management, and reporting (preferred).
• Data pipelines and analytics for work management via API extraction (preferred).

Skills

• Atlassian cloud tools (Jira, Confluence) with deep expertise in at least one of JSM, JPD, Assets/CMDB, or Goals/Projects.
• REST APIs (GraphQL preferred), webhooks, events, sync patterns, error handling, monitoring and observability.
• Python or JavaScript/TypeScript (Node.js) for scripting/automation.
• Atlassian Intelligence/Rovo or similar for hands-on AI enablement.
• Enterprise identity/security: SSO/SAML, OAuth/OIDC, RBAC, least-privilege design.
• Experience with Jama, Polarion, or PTC Codebeamer for Requirements/ALM exposure.

Benefits

Immediate medical, dental, vision and prescription drug coverage.

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.

Vehicle discount program for employees and family members and management leases.

Tuition assistance.

Established and active employee resource groups.

Paid time off for individual and team community service.

A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.

Paid time off and the option to purchase additional vacation time.

Pay

This position is a salary grade 7 and ranges from $86,600-$144,900.

Schedule

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.