Solutions Engineer, SMB

About the role

This role supports business sales by providing technical expertise to design and present wireless solutions that meet customer needs in the SMB space. It involves consulting on customer opportunities, analyzing wireless network coverage, and assisting with in-building coverage requests. The role requires maintaining expert knowledge of wireless devices, network technologies, and value-added solutions to inform sales strategies. Success is measured by the ability to effectively support sales teams, address technical inquiries, and contribute to customer satisfaction.

The work impacts the organization by enabling tailored wireless solutions that enhance customer experience and drive business growth.

Work Location, Collaboration, and Travel

This position supports the Philadelphia, PA and Baltimore, MD market. The selected candidate must reside in either the greater Philadelphia metropolitan area or Baltimore, MD metropolitan area or within a reasonable commuting distance.

The role is generally expected to participate in in-person collaboration with assigned sales teams approximately two days per week at approved T-Mobile satellite or designated market locations. These in-person collaboration days are intended for activities such as account planning, deal strategy, technical consultation, team meetings, and sales partnership. The specific schedule and frequency may vary based on business needs.

The Solutions Engineer will also participate in customer meetings, site visits, technical presentations, and other field activities as needed. The assigned territory includes the Philadelphia and Baltimore markets in PA and MD. Periodic travel throughout the assigned territory is required to support sales opportunities, customer engagements, and business needs. This position has a corporate office in Fort Washington, PA or a satellite office in Beltsville, MD.

Responsibilities

• Support small and medium business sales teams in-market to drive solution adoption and customer engagement
• Participate in customer meetings to provide technical consultation and solution guidance
• Facilitate wireless network coverage analysis and review to optimize customer solutions
• Assist with processing in-building coverage requests to improve network accessibility
• Maintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts
• Responsible for other duties/projects as assigned by business management

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Previous B2B direct sales experience (Required)
• Acceptable areas of study include Computer Science, IT, Engineering or related field (Preferred)
• 4-7 years experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment (Preferred)
• Experience supporting Small Medium Business Accounts (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
• Travel required

Pay

Total Target Cash Pay Range: $112,500 - $202,900, inclusive of target incentives

Base Pay Range: $78,750 - $142,030

The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience.

Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual stock grant and employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs
• Access to free, year-round money coaches