Solutions Engineer, SMB
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About the role
This role supports business sales by providing technical expertise to design and present wireless solutions that meet customer needs in the SMB space. It involves consulting on customer opportunities, analyzing wireless network coverage, and assisting with in-building coverage requests. Success is measured by the ability to effectively support sales teams, address technical inquiries, and contribute to customer satisfaction.
Work Location, Collaboration, and Travel
The position supports the Philadelphia, PA and Baltimore, MD markets. The selected candidate must reside in either the greater Philadelphia or Baltimore metropolitan area or within a reasonable commuting distance. In-person collaboration with assigned sales teams is expected approximately two days per week at approved T-Mobile satellite or designated market locations for activities such as account planning, deal strategy, and technical consultation.
The Solutions Engineer will also participate in customer meetings, site visits, technical presentations, and other field activities as needed. Periodic travel throughout the assigned territory (Philadelphia and Baltimore markets) is required to support sales opportunities and customer engagements.
This position is based at a corporate office in Fort Washington, PA or a satellite office in Beltsville, MD.
Responsibilities
- Support small and medium business sales teams in-market to drive solution adoption and customer engagement
- Participate in customer meetings to provide technical consultation and solution guidance
- Facilitate wireless network coverage analysis and review to optimize customer solutions
- Assist with processing in-building coverage requests to improve network accessibility
- Maintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts
- Perform other duties or projects as assigned by business management
Requirements
- Bachelor’s Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR equivalent combination of education and experience (Required)
- Previous B2B direct sales experience (Required)
- Acceptable areas of study include Computer Science, IT, Engineering, or related field (Preferred)
- 4-7 years of experience in telecommunications, IT administration, or network engineering roles with a track record of successful solution sales and managing relationships in a matrix environment (Preferred)
- Experience supporting Small Medium Business Accounts (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
- Travel is required throughout the assigned territory
Pay
Total Target Cash Pay Range: $112,500 - $202,900, inclusive of target incentives.
Base Pay Range: $78,750 - $142,030. Actual starting pay will vary based on work location, qualifications, and experience.
Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
For location-specific pay ranges, visit T-Mobile Pay Lookup.
Benefits
- Medical, dental, and vision insurance
- Flexible spending account
- 401(k) with company match
- Annual stock grants and employee stock purchase plan
- Paid time off (about 4 weeks for new full-time employees, 2.5 weeks for new part-time employees annually) plus up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care and enhanced family support
- Childcare subsidy
- Tuition assistance and college coaching
- Short- and long-term disability coverage
- Voluntary AD&D, accident, life, disability, and long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Free year-round access to money coaches
For more details, visit T-Mobile Benefits.