Solutions Engineer, NAM

About Unily

With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster. Unily is a five‑time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‑Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance. Unily also holds the prestigious ClearBox "Intranet Choices 2025" award.

Job Purpose

As we continue to scale in the enterprise Employee Experience market, we are seeking a Solutions Engineer with deep experience supporting complex, multi‑stakeholder enterprise deals across North America. This role sits at the intersection of strategy, value articulation, and technical credibility. You will partner closely with Account Executives on high‑impact opportunities, guiding prospects through ambiguity, shaping solution direction, and helping executive stakeholders clearly understand why change matters, why now, and why Unily. You will act as a trusted advisor throughout the sales cycle, bringing structure to complex buying journeys and ensuring that demonstrations, workshops, and proof points remain relentlessly focused on business outcomes rather than product features. This role is suited to someone who is confident operating at C‑suite level, comfortable challenging assumptions, and experienced in navigating the realities of large enterprise decision‑making.

Main Responsibilities

• Enterprise Deal Leadership: Partner with Account Executives to lead the solution strategy for complex enterprise opportunities, guiding discovery, shaping deal strategy, and influencing technical and business stakeholders across extended buying groups.
• Value‑Led Discovery & Storytelling: Translate executive priorities, organisational challenges, and strategic initiatives into compelling, value‑based solution narratives. Ensure every interaction clearly links Unily's capabilities to measurable business impact.
• Executive‑Level Engagement: Confidently engage with senior and C‑suite stakeholders, facilitating conversations that move beyond requirements gathering into alignment, decision‑making, and consensus building.
• Demo & Workshop Excellence: Design and deliver tailored demos, executive readouts, and solution workshops that reflect industry best practice, enterprise‑scale realities, and the customer's specific context. Avoid feature‑led walkthroughs in favour of outcome‑driven experiences.
• Technical Credibility & Risk Management: Provide clear, pragmatic guidance on enterprise architecture topics including hosting, security, authentication, and integrations. Help prospects and internal teams assess technical risk, complexity, and feasibility without over‑engineering.
• RFP, RFI & Complex Evaluation Support: Lead technical responses for large enterprise RFIs and RFPs, ensuring clarity, consistency, and strong alignment between customer requirements, value positioning, and Unily's true capabilities.
• Commercial & Cross‑Functional Influence: Act as a senior voice within deal teams, influencing approach, scope, and sequencing. Feed structured learnings back into Product, Marketing, and Enablement to continuously improve how Unily wins in enterprise scenarios.
• Mentorship & Standards: Set the bar for solutions excellence within the team, sharing best practice, supporting peer development, and modelling what "good" looks like in enterprise pre‑sales.

Requirements

• Enterprise Pre‑Sales Experience: Proven experience operating as a Solutions Engineer, Sales Engineer, or similar role within large enterprise, complex sales environments.
• Value Selling & Consultative Expertise: Strong grounding in value‑based selling and consultative discovery, with the confidence to steer conversations away from feature comparison and towards outcomes, impact, and risk.
• Executive Presence: Demonstrated ability to communicate with credibility and clarity at executive level, including explaining complex concepts in a way that resonates with non‑technical leaders.
• Technical Breadth with Judgement: Solid understanding of enterprise technology considerations, paired with the judgement to know how deep to go, when, depending on audience and deal stage.
• Commercial Awareness: Comfort working within deal teams where prioritisation, trade‑offs, and time pressure are real. Able to balance rigor with pragmatism to help deals progress.
• Autonomy & Ownership: Self‑directed, organised, and comfortable making decisions in ambiguous situations, while collaborating closely with Sales and extended teams.

Benefits

• 23 vacation days, 10 sick days, 1 annual volunteer day, and 1 day off for your birthday
• Medical, dental, and vision coverage at 96% of payroll cost at employee‑only coverage level; 80% for employee plus dependent levels
• 1x annual salary in Life and AD&D coverage at no cost to you
• 5% match on your 401(k) with no vesting schedule after your first 90 days
• 1 fully paid volunteering day per year, employee matching charity donation scheme, and option to lease an Electric Vehicle through salary sacrifice scheme
• Flexible hybrid working with sustainable work/life balance
• Bright, modern office spaces with well‑stocked kitchen, ample parking, and dog‑friendly policy
• Awesome team culture focused on achieving results and having fun
• Industry‑leading product used internally with tools and resources to become a Unily expert