Solutions Architect

Primary Responsibilities

• Learn and understand customer’s business drivers, challenges, objectives, and how solutions can provide value to them.
• Provide technical support to assist in the design and architecture of company products, services, and solutions.
• Conduct and/or participate in demonstrations, customer evaluations, and ROI analyses.
• Deliver technical presentations and respond to technical questions during sales calls.
• Provide technical content for bids and sales proposals.
• Provide direct sales support in the areas of customer environment information gathering, requirements collection, performance evaluation, and complex configuration planning.
• Develop, design, and recommend technology infrastructure solutions including Storage Area Network configurations, NAS, Fibre Channel/Ethernet fabrics, data center network design, server virtualization, data protection, and other hardware and software products.
• Stay current on and maintain an in-depth knowledge of operating systems, hardware systems, peripheral products, conversion techniques, and performance analysis and tuning methods of all company offerings.
• Establish and cultivate ongoing business relationships with customers to facilitate additional business.
• Document configuration information in Salesforce.com.
• Maintain close relationships with strategic manufacturers and vendors, including attending product update events whether virtual or in-person.

Additional Responsibilities

• Mentor and coach team members.
• Advise and train Account Executives and Inside Account Managers on company-supported technology.
• Manage and administer customer proof-of-concept engagements.

Knowledge, Skills, And Abilities Required

• Bachelor’s degree (Computer Science or Information Technology) from a four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
• Ten or more years working with enterprise data center technology infrastructure solutions, including five or more years selling, maintaining, or installing enterprise infrastructure hardware and software systems.
• Five or more years of enterprise storage systems experience (SAN, NAS, Hierarchical storage systems, RAID, Fibre Channel, and iSCSI).
• Four or more years of experience with server virtualization (VMware required; Hyper-V, preferred in addition).
• Four or more years of experience with data center network solution design or implementation/management.
• Three or more years of experience with data protection, and replication technology experience, including backup/restore technologies.
• Extensive experience with at least two server operating systems (Windows Server, Linux, etc.), including the latest versions.

Knowledge, Skills, And Abilities Preferred

• Dell Storage, HCI, Server, Network, and Data Protection experience is preferred.
• Industry certifications: Dell Design, Dell Information Storage and Management (ISM), EMCTA, VCP and/or VCAP preferred.
• Network security (Firewalls, IDS/IPS, Access Control/Management, etc.) design, configuration, installation, and maintenance a plus.
• Wireless network design/implementation a plus.
• Desktop virtualization experience a plus.
• Microsoft applications (Exchange, SharePoint, SQL Server) experience a plus.