Solutions Engineer, ESS - Mexico

Responsibilities

• Pre-sales technical support for customer account engagements including the development of documentation/best practices and training to ensure a high-quality design and minimal post sales technical support issues
• Pre- and post-sales management of technical account engagements as a key member of the sales team to ensure that comprehensive design, installation and operational plans are developed and communicated to drive successful ESS solution adoption and on-going business growth and loyalty
• Strong engagement and feedback/input to Research and Development and Product Management teams on identified product/technical issues identified along with recommendations for product improvements
• Coordination of field testing and feedback collection for new hardware and software
• Close cooperation and alignment with Customer Support to enable a closed loop system on key/top technical and product related issues and ensure high levels of customer satisfaction, especially with top area installer accounts
• Lead engagement with customers on application of ESS systems and with evaluation and teaming with partners for balance of system equipment providers, software/EMS integration and ESS
• Development of technical documentation to support portfolio of ESS products including technical specifications, manuals, safety certifications, and technical diligence proposals

Requirements

• Working with the Sales Managers to deliver the highest level of quality field/customer technical support, enabling account and project wins and ensuring highest levels of customer support
• Closely with sales team to determine appropriate prioritization of account/project opportunities relative to available technical resources and ensure close coordination and communication with the customer
• Leading and managing tasks in the technical pipeline to ensure that all identified/qualified projects get the proper and appropriate level of pre-sales design and technical support
• Leading and collaborating closely with Product Management on broad based technical tools and training and drive adoption through the sales team, partners and distributors
• Managing closed loop process with product management, customer support and sales on all field pre-sales related topics and issues

Qualifications

• BSEE, BSME or MS preferred
• 3+ years of experience in ESS engineering/design technical pre-sales support and project management
• Ability to effectively communicate complex technical subject matter with external partners and customers
• Strong networking and communication expertise
• Ability and willingness to travel locally, domestically and at times internationally