Solutions Engineer | East or Central US | Remote

About the role

This role will lead technical initiatives focused on scalable systems, platform reliability, and meaningful business transformation. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a Technical Services environment.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Join a high growth team to address technical and customer issues effectively
• Collaborate with the Sales team to convey the company’s value proposition and strategies
• Manage technical engagements with customers, leveraging competitive knowledge
• Deliver engaging product and technical presentations for customer interactions
• Facilitate proactive communication with customers and relay feedback on products
• Initiate product discussions based on insights from customer feedback
• Contribute to documentation, blogs, videos, and other enablement materials

Qualifications

• 5+ years of technical pre-sales experience, preferably with Open Source technologies or in Metrics/Monitoring
• Strong judgment, collaboration, and leadership skills due to varied and complex job duties in a startup environment
• Excellent written and oral communication skills to engage with global customers and teams
• Technical mindset with a desire for growth; previous experience can include recent coding bootcamp graduates or engineering roles
• Self-motivated and creative individuals with a history of taking initiative

Benefits

• 100% remote work with a global team
• Opportunities for significant career growth in a scaling organization
• Culture of transparent communication with regular updates
• Support for innovation through autonomy in work
• Commitment to open source values and community engagement
• In-person onboarding for new employees to foster team connections
• Generous global annual leave policy of 30 days, including dedicated shutdown days
• Empowered teams with high trust and focus on outcomes
• Approachable leadership that values visibility and human interaction
• Passionate, supportive coworkers dedicated to meaningful work

Pay

$182,000 – $226,000 annually