Solutions Consultant, Radiology

About the role

Merge medical imaging solutions, offered by Merative, integrate advanced imaging workflow tools with deep healthcare expertise to enhance patient outcomes and streamline care delivery. The Solutions Consultant plays a crucial role in ensuring these solutions are effectively configured, trained, and adopted by healthcare organizations.

Responsibilities

• Demonstrate mastery of Merge applications for advanced consultancy and high-quality user training.
• Ensure successful implementation, user acceptance testing, workflow design, clinical change management, super user/system administrator readiness, system configuration, and training planning and delivery.
• Assess current workflow and customer goals to produce workflow recommendations, configuration requirements, testing requirements, training plans, and change management strategies.
• Identify and manage physician/clinical champion stakeholders.
• Provide input to project plans including testing, training, and go-live plans.
• Ensure customer super users and/or system administrators have the knowledge and skills to configure, train, and support the Merge Imaging solution.
• Deliver training to super users and/or system administrators and support them in end-user training and support.
• Manage and support customers during user acceptance testing to ensure alignment between configuration and customer expectations before go-live.
• Coordinate additional Solution Consultant resources for end user and/or go-live support, if needed.
• Manage customer training completions and ensure accurate reporting and tracking.
• Configure the Merge Imaging solution according to customer requirements and agreed-upon workflows.
• Support customers during and post-go-live with workflow or application questions and troubleshooting.
• Travel 75-100% of the time.

Skills Needed

• Responsible, accountable, and capable of working well within teams and cross-functionally.
• Able to manage multiple, concurrent complex workstreams within projects and collaborate with customers, clinicians, and multiple cross-functional teams.
• Comfortable in high-pressure situations interacting with customers and clinicians.
• Proven ability to lead improvements in processes, systems, or team approaches.
• Excellent verbal and written communication skills.
• Outstanding teaching/training/coaching/facilitation skills; advanced ability to determine learner needs and customize training delivery.
• Detail-oriented with strong application and technical skills.
• Strong understanding of PACS, VNA, HL7, DICOM, EMR, radiology post-processing software, third-party integrations, networking concepts, HIPAA, and departmental workflow.

Education Requirements & Work Experience

• Associate’s degree required; bachelor’s degree in related healthcare or information systems discipline, preferred.
• Computer and information data systems experience required.
• 5+ years work experience in applicable clinical environments.
• 3+ years IT work experience, with CIIP (ABII/SIIM), PARCA CPAS or CPSA (HIIT) or other relevant Healthcare IT certification, preferred; System Analyst or Administration experience a strong plus.

Pay

The salary range provided in this job posting reflects the general market value for the position. The actual salary offered may vary based on factors such as the candidate's experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations.

Benefits

We offer a comprehensive benefits package designed to support your health, wellness, and financial goals. This includes remote-first/remote work culture, flexible vacation, paid leave benefits, health, dental, and vision insurance, a 401(k) retirement savings plan, infertility benefits, tuition reimbursement, life insurance, Employee Assistance Program (EAP), and more. Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please visit: http://www.uscis.gov/e-verify.