Solutions Consultant, Payload

About the role

Figma is seeking a Solutions Consultant to support Payload accounts, focusing on bridging technical expertise with business context to drive customer adoption and growth.

Responsibilities

• Paint the vision of Payload within the Figma Platform and guide customers in realizing the value through product demonstrations and presentations
• Support the Sales team by addressing Payload and Figma platform questions and showcasing how Payload accelerates digital product development to customers
• Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires and enterprise requirements, helping customers adopt the platform securely and at scale
• Collaborate with Product and Support to identify opportunities for enhancing account security through new product features and help influence the product roadmap
• Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales and product teams
• Deliver timely technical support to customers and agency partners building on Payload, ensuring smooth adoption and issue resolution
• Collaborate with amazing Figmates to hone your craft and execute daily. We are looking for fantastic life-long learners who can operate with autonomy

Requirements

• 4+ years in Sales Engineering or Solutions Consulting within a SaaS environment
• Strong ability to position technology in a pre-sales capacity by defining success criteria, leading product evaluations, and guiding customers through technical decision-making
• Excellent communication and presentation skills, with the ability to tailor product demonstrations and technical discussions for both technical and business audiences
• Solid understanding of the enterprise SaaS ecosystem, frontend development, and modern developer workflows and lifecycles
• Proven ability to quickly learn new technologies while effectively managing competing customer priorities and balancing business objectives

Qualifications

• Experience using or working with Payload, or other CMS/DXP experience is a plus

Skills

• Ability to quickly learn new technologies
• Effective communication and presentation skills
• Understanding of the enterprise SaaS ecosystem
• Frontend development knowledge
• Modern developer workflows and lifecycles

Benefits

• Competitive health, dental, and vision insurance
• Roth 401(k) with company match
• Parental leave and reproductive or family planning support
• Mental health and wellness benefits
• Generous paid time off
• Company recharge days
• Learning and development stipend
• Work from home stipend
• Cell phone reimbursement

Pay

• $152,800—$296,000 USD annual base salary range

Schedule

• This role can be held from one of our US hubs or remotely in the United States