Solutions Consultant II

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.

About the role

The Solutions Consultant II will partner with sales, product, and customer teams to build trusted relationships and help customers realize the value of PagerDuty's Operations Cloud, acting as a consultant, technical salesperson, and product specialist throughout the sales cycle. You will independently own the Proof of Value process — from initial discovery through final presentation — and run workshop-style technical discovery sessions that translate customer needs into a clear path forward. You will deliver custom demos that tie technical solutions to business value while building relationships with technical champions inside each account. Across every interaction, you will translate complex concepts for audiences ranging from SREs and developers to business stakeholders, confidently navigating functional and competitive objections along the way.

Responsibilities

• Build technical champions at customer accounts through standalone meetings and conversations, working closely with AEs to identify and grow them.
• Own the Proof of Value (POV) process end-to-end: identify the business case with the AE, scope use cases and success criteria, document deliverables and timelines, and deliver both technical and final POV presentations.
• Conduct workshop meetings that include deep-dive technical discovery, tying the technical solution to business value, visualizing current and future states, and delivering recommendations.
• Prepare and deliver custom demos tailored to unique customer pain points, partnering with automation engineers on complex scenarios.
• Conduct lightweight Operations Cloud Lifecycle Assessments (OCLA) with customers.
• Effectively converse and persuade at a technical level with practitioners (SREs, developers, MIMs), and handle functional and competitive objections.
• Articulate PagerDuty's differentiators relative to a customer's current and future state, incorporating them into POVs and custom demonstrations.
• Break down complex technical concepts and explain them clearly to audiences ranging from DevOps engineers to business stakeholders.
• Maintain accurate notes and feedback in the CRM regarding customer input, both wins and losses.
• Share best practices and reusable assets with other Solutions Consultants to improve the efficiency of the team.

Requirements

• 4–7 years of pre-sales (or post-sales technical) experience
• Basic skills in a scripting/coding language (Bash, Python, or PowerShell)
• Intermediate-level Linux/Windows working experience
• Beginner-level experience working with cloud service infrastructure components (VMs, load balancers, security settings, identity management)
• Strong communication skills to build and manage relationships with new and existing clients
• Project management skills and the ability to come up to speed quickly on new products and processes
• Experience selling SaaS solutions
• Ability to travel to customer sites as necessary

Preferred Qualifications

• Bachelor's degree or higher, preferably in a technical field
• Experience with Observability, AIOPs, Automation, or IT Service Management tools
• Experience in enterprise sales environments
• A track record of staying current on SC processes to help drive team efficiency and productivity

Pay

The base salary range for this position is $120,000.00 - $150,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Schedule

PagerDuty is a flexible, hybrid workplace. This role is expected to come into our San Francisco office two times per week.

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & Hibernation (companywide paid days off in addition to PTO)
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs