Solution Consultant II

Responsibilities

• Lead implementation efforts for RealPage AI agents (Leasing, Resident, Operations, Facilities, Finance) across customer portfolios.
• Define customer business requirements and current operational workflows to align with AI capabilities.
• Develop change management strategies to ensure smooth adoption of AI solutions.
• Monitor adoption success and provide ongoing strategic guidance to maximize ROI.
• Serve as a trusted advisor for customers, connecting business needs with RealPage AI solutions.
• Consult and advise on Custom Packets to support leasing, renewal, certification, and recertification workflows.

Discovery & Solution Design

• Assess customers’ current property management operations, including paper-based workflows and manual processes.
• Define future-state digital workflows that improve efficiency, compliance, and tenant experience.
• Connect customer business requirements to the functional capabilities of RealPage solutions.

Change Management & Adoption

• Develop change management strategies to support the transition from paper-driven and manual processes to online/digital/AI solutions.
• Guide customers through adoption best practices for AI Workforce solutions.
• Track progress against defined requirements and adoption milestones.

Customer Partnership

• Serve as a trusted advisor to property management customers throughout implementation and post–go-live.
• Lead implementation discussions with Directors, Regional Managers, Operations Leaders, and Executives.
• Partner with Engagement Management and Delivery teams to contribute to project planning and execution.

Go-Live & Enablement

• Plan and support go-live activities, including training related to AI Agents.
• Ensure customers are operationally ready to execute AI Agent workflows digitally at activation.

Required Qualifications:

• Minimum 5 years of Multifamily Experience
• Expert level knowledge of a few RealPage products (OneSite, Facilities, RealPage Accounting, Knock, LOFT)
• Intermediate level proficiency in Consulting Processes
• Ability to engage and lead conversations with Directors and/or regional level contacts
• Limited Travel
• PREFERRED: Bachelor’s Degree or equivalent experience

Knowledge/Skills/Abilities Required:

• Excellent communication and presentation skills
• Strong analytical, research and problem-solving skills
• Ability to work independently, multi-task, achieve tight deadlines and take ownership on multiple projects
• Comfort with emerging technologies and AI concepts

Pay Range: USD $85,200.00 - USD $145,200.00 /Yr.