Solutions Architect - NPO, Membership Account Team

About the role

AWS Worldwide Public Sector's US Nonprofit (NPO) Solutions Architecture team is hiring a Solutions Architect II to partner with Account Executives across the Membership sub-vertical and serve the largest membership-based nonprofits in the United States — organizations whose missions touch tens of millions of Americans every year. You will architect, demo, and accelerate AWS adoption for customers including national associations, religious organizations, charities, and member-services nonprofits — accounts where a single architectural decision can affect millions of members or program participants.

The Membership sub-vertical inside NPO grew +15.7% YoY YTD growth on $65.9M YTD QSR (106.2% attainment) in H1 2026, with every month at or above 100% attainment. The work spans the most active themes in 2026 customer conversations: production generative AI on Amazon Bedrock, AI-driven business intelligence on Amazon Quick Suite, contact-center modernization on Amazon Connect, large-scale migrations from on-premises and competing clouds, and modern data platforms on AWS Lake Formation, AWS Glue, and Amazon QuickSight.

This is a player-coach team. We expect SAs to drive customer outcomes individually AND to invest in each other's growth — through a bi-weekly Kiro demo-build program, a structured SA-AE mock customer-call program for skill development, peer architecture review, and shared development of internal accelerators (Kiro CLI workflow automation, agentic-AI playbooks, customer-engagement frameworks). You will be expected to ship customer wins in your first 90 days, and you will be developed toward the next level from day one.

Key job responsibilities

• Serve as the primary technical advisor on a named book of strategic Membership sub-vertical accounts (typically 3–5 accounts), partnering daily with their Account Executive on customer engagement strategy, opportunity progression, and stakeholder alignment from technical-IC altitude up to CIO/CTO/CFO.
• Drive end-to-end AWS adoption across customer workloads: discovery, architecture design, proof of concept, production deployment, and ongoing optimization. Own the technical narrative across the customer's full lifecycle on AWS.
• Lead production-altitude generative AI engagements on Amazon Bedrock — including Knowledge Base + AgentCore deployments, Retrieval-Augmented Generation patterns, model selection and inference-latency optimization, agentic-AI use cases (Strands SDK, Amazon Q), and Responsible AI guardrails for member-facing applications.
• Architect contact-center modernization on Amazon Connect (including Amazon Lex, Amazon Nova Sonic for voice, agentic voice-banking patterns) and AI-driven analytics on Amazon Quick Suite, AWS Lake Formation, AWS Glue, and Amazon QuickSight.
• Lead customer-facing immersion days, builder days, and executive-altitude technical briefings — translating business priorities into AWS architectures, pricing estimates, and roadmap proposals.
• Build and contribute reusable demo and architecture patterns to the NPO SA org's bi-weekly Kiro demo-build program — your work is expected to multiply beyond your accounts and benefit peer SAs across the broader NPO vertical.
• Mentor more junior SAs on the team via structured coaching: the SA-AE mock customer-call program, build-day shadowing, peer review of customer artifacts, and pair-architecting on complex engagements.
• Influence customer technical and business stakeholders at director through C-suite altitude — earning the trust to be invited back into executive conversations on subsequent strategic decisions.

A day in the life

You might start the day with a 1:1 with your Account Executive on opportunity progression, then transition into a customer architecture review for a Bedrock production workload — including a discussion on inference-latency tradeoffs and Knowledge Base ingestion patterns. After that, you might run a Quick Suite Spaces demo for a customer's analyst team to show natural-language BI in action, draft an executive readout for a CIO using Kiro, and close the day with a 30-minute peer build-day session where you and a teammate design the next agentic demo for the Kiro demo-build program. You will move between executive-altitude conversations, hands-on technical work, customer-tailored demo building, and mentorship of more junior SAs — often within the same day.

About the team

Our team supports the largest membership-based nonprofits in the United States, dozens of organizations whose missions reach tens of millions of Americans every year. We invest heavily in each other. Operating norms — not nice-to-haves — include:

• A bi-weekly Kiro demo-build program where SAs across the NPO org showcase customer-tailored demos and pair-build new ones together (Feb–Dec 2026).
• An NPO SA Org GenAI Accelerator mechanism that closes the PoC-to-production gap on customer GenAI engagements by integrating GenAIIC and AIDLC.
• An agentic-AI-first internal workflow: 30+ NPO SAs across the broader NPO vertical use Kiro CLI to automate territory management, customer outreach, and demo-build — recovering tens of hours per week per SA back into customer-facing engagement.

The Membership team's customer engagements are real, the customers are mission-driven, and the team's investment in your development is durable. SAs on this team move up the technical-altitude ladder quickly.

Basic Qualifications

• 2+ years of design, implementation, or consulting in applications and infrastructures experience
• 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience

Preferred Qualifications

• Experience working within software development or Internet-related industries
• Experience migrating or transforming legacy customer solutions to the cloud
• Experience working with AWS technologies from a dev/ops perspective

Pay

• USA, TX, Austin - 131,300.00 - 177,600.00 USD annually
• USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually
• USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

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