Solutions Architect - MS D365

About the role

As a Solutions Architect working remotely in the US, you will work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. Our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way. As a Solutions Architect, you will elevate TTEC Digital's relationships with our accounts by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges. In addition, you will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.

Responsibilities

• Client Engagement
  • Assists in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making
  • Demonstrates a proven ability to establish himself/herself as a trusted advisor in an atmosphere of partnership with clients at the primary stakeholder level
  • Demonstrates a consistent aptitude for proactively guiding and consulting technical and non-technical project-level client stakeholders on technical concepts or design implications
• Project Delivery
  • Leads medium-scale technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
  • Decomposes medium-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks
  • Professionally delegates technical tasks to other team members for multi-workstream projects of medium scale and moderate complexity
  • Demonstrates a consistent capability for successful project leadership, including both on- and off-shore resources
  • Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others' proposed solutions, and delegates ownership to others where appropriate
  • Demonstrates a proven, repeatable track record of successful medium-scale project delivery
  • Demonstrates an ability to monitor other consultants' completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others

Requirements

• Ability to architect and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations
• 3+ years of experience with Agile delivery, and is able to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project
• 5+ years' experience leading consulting projects, including:
  • Implementing, configuring and customizing Microsoft D365 including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc.
  • Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps
  • Configuring and customizing Copilot Studio
  • Implementing two or more of the following: Microsoft Dynamics D365 Sales, Contact Center, Customer Service, Customer Insights
  • Migrating data and/or implementing integrations to and from D365
• Is able to identify whether a routine of high complexity should be implemented via a no-code solution or via a software development effort
• Has experience with two or more of the following: C#, JavaScript, TypeScript, Microsoft ADO, Integrations with external systems, SQL queries, HTML/CSS, ETL solutions such as Scribe or SSIS with KingswaySoft, SDK, and third-party tools such as XRMToolbox
• Has two or more relevant Microsoft certifications

Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.