Solutions Architect

About the role

Rippling is seeking a Post-Sales Solution Architect to support its largest and most strategic customers after they've purchased the platform. This role involves serving as the technical owner of the customer relationship post-sale, ensuring successful implementation and guiding customers in scaling and evolving their use of Rippling.

This is a highly cross-functional role that bridges customer success, product, and engineering teams. It's crucial for driving retention, adoption, and expansion within enterprise accounts.

What You Will Do

• Own Technical Strategy for Enterprise Customers

• Serve as a trusted technical advisor to customer stakeholders across IT, HR, Finance, and Engineering

• Guide customers on system architecture, integrations, data flows, and platform best practices

• Help customers plan for scale and future-state use cases

• Drive Implementation Quality & Platform Adoption

• Ensure alignment between what was sold and what is implemented

• Support complex deployments and configuration decisions

• Identify opportunities to expand usage across workflows, integrations, and custom solutions

• Lead Technical Engagements

• Run architecture reviews, workshops, and solution sessions

• Diagnose gaps in customer implementations and recommend improvements

• Translate business requirements into clear, scalable technical solutions

• Evangelize Rippling as the System of Record

• Continuously position Rippling as the central platform for managing and automating business processes

• Engage new and evolving stakeholders (e.g., IT, Finance, Engineering leaders) as customer priorities shift

• Reframe Rippling’s value from point solutions to a broader platform strategy

• Partner with Account Managers to identify and support expansion opportunities through technical validation and solutioning

• Work cross-functionally with Account Management, Implementation, Product, and Engineering teams

• Provide actionable product feedback based on customer needs

• Support escalations by identifying root causes and driving resolution

• Drive Long-Term Customer Outcomes

• Proactively identify risks and opportunities within accounts

• Help customers optimize their systems and improve operational efficiency

• Contribute to retention, expansion, and overall customer success

Qualifications

• 5+ years of experience in Solutions Architecture, Sales Engineering, Technical Consulting, or similar roles

• Experience working with enterprise SaaS customers, preferably in a post-sales capacity

• Strong understanding of APIs, integrations, and system design

• Ability to translate business requirements into technical solutions

• Experience influencing stakeholders across technical and business functions

Preferred Experience:

• With HRIS, ERP, or similar business systems

• Familiarity with integration platforms (e.g., Workato, Mulesoft)

• Experience with identity systems (e.g., Okta, Active Directory)

• Exposure to data platforms (e.g., Snowflake, Databricks)

Why This Role Matters

As Rippling expands upmarket, customers increasingly expect ongoing technical partnership and strategic guidance. This role ensures customers not only deploy Rippling successfully but also continue to adopt, expand, and standardize on the platform over time, even as their business and stakeholder landscape evolves.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.

To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. The On-Target Earnings* for US-based employees will be XX/XX commission split for base/variable pay, and aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Commission is not guaranteed.

The pay range for this role is: 132,000 - 220,000 USD per year(US Tier 1) 116,100 - 193,500 USD per year(US Tier 2) 126,000 - 210,000 USD per year(US)