Solutions Architect

About The Role

You'll work closely with our business, operations, and engineering team to help prospects deeply understand Rain’s capabilities, scope technical fit, and move quickly from interest to deployment. This is a high-impact, cross-functional role that blends product knowledge, customer empathy, and communication skills. You’ll close the gap between our customers and our technical roadmap and shape how we scale solutions engineering as Rain grows.

What You'll Do

• Lead customer implementations from technical discovery from onboarding to production deployment
• Troubleshoot client technical issues and provide hands-on support for Rain's platform integrations
• Support customer conversations around API capabilities and guide clients through Rain platform development
• Collaborate with product and engineering to provide structured customer feedback and influence roadmap decisions
• Bridge the gap between customer needs and engineering solutions, escalating and advocating for fixes

What We're Looking For

• 4+ years of technical experience in system integrations, (e.g. Solutions Engineer, Support Engineer, or Implementation Specialist)
• Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or related field from an accredited program
• Exceptional problem-solving skills and customer focus, with a proven track record of delivering successful technical solutions
• Strong communication abilities to explain complex products to both technical and non-technical audiences
• Hands-on experience with JavaScript, SQL, and/or other programming languages
• Able to work independently and manage multiple projects simultaneously in a fast-paced, dynamic environment
• Comfort thriving in early-stage environments where you can build processes from scratch

Nice to Have

• Fintech experience (neobank or card issuing experience gets extra brownie points)
• Familiarity with financial APIs, webhook systems, and real-time payment processing