Solutions Application Specialist ( Laboratory technologist)

About the role

Solutions Application Specialist (SAS) Position Summary

The Solutions Application Specialist (SAS) is responsible for the successful implementation, validation, customer training, and application support of Siemens Healthineers diagnostic instrumentation and data management solutions. (Atellica portfolio)

Responsibilities

• Lead customer implementations, system validations, upgrades, and go-live activities for Siemens Healthineers diagnostic solutions.
• Cook up installation activities with customers and cross-functional teams to ensure timely and successful project completion.
• Deliver Train-the-Trainer and end-user education on instrument operation, quality control, assay performance, and workflow optimization.
• Provide technical application support, troubleshoot customer issues, and participate in escalations as required.
• Drive implementation excellence through effective customer engagement, project coordination, and technical governance.
• Monitor customer satisfaction, identify potential risks, and communicate concerns to appropriate stakeholders.
• Support assay validation activities and statistical analysis associated with new test implementation.
• Mentor and assist other Solutions Application Specialists and provide support across regions and territories as business needs require.
• Maintain compliance with Siemens Healthineers Quality System requirements, company policies, FDA regulations, OSHA requirements, and all safety standards.
• Accurately document activities and utilize company communication and reporting tools.

Requirements

• Bachelor's degree in Medical Technology, Clinical Laboratory Science, Biology, Chemistry, or a related scientific discipline.
• MT(ASCP), MLS(ASCP), or MT(AMT) certification preferred.
• Minimum of two years of clinical laboratory experience; field applications experience preferred.
• Demonstrated experience in assay validation, method verification, and statistical analysis related to laboratory test implementation.
• Strong customer-facing communication, presentation, and training skills.
• Prioritizing multiple tasks and providing exceptional customer service.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.

Qualifications

• Valid driver's license and acceptable driving record in accordance with company policy.
• Ability to travel more than 90% of the time, including frequent overnight travel.

Skills

• Working knowledge of Chemistry, Immunochemistry, Hematology, and Coagulation testing.
• Strong problem-solving and adaptability skills.
• Excellent communication and presentation skills.
• Collaboration and teamwork abilities.
• Quality and compliance expertise.

Benefits

Core Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $74,350 - $102,234

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Ability to travel more than 90% of the time, including frequent overnight travel.