Solutions Analyst I

Position Summary

We are seeking a Solutions Analyst I to support the design, analysis, and optimization of business systems across a complex digital ecosystem. This role sits at the intersection of business operations and technology, working closely with the Solutions Architect to investigate issues, define requirements, and implement system improvements across platforms such as Salesforce (Nimble AMS), various web properties, and integrated third-party systems.

What You’ll Do

• Problem Investigation & Analysis: Analyze business processes and system behaviors to identify root causes of issues
  Trace data across systems (e.g., Salesforce objects, integrations, APIs)
  Assist in debugging issues related to orders, payments, user access, and workflow
• System Support & Configuration: Support configuration and updates within Salesforce (Flows, fields, page layouts, validation rules)
  Assist with testing and validating system changes across environments (Dev, Staging, Production)
  Collaborate on system integrations and data flow mapping
• Documentation & Process Mapping: Translate technical and business requirements into clear documentation
  Create process flows, system diagrams, and functional specs
  Maintain documentation for ongoing projects and system behavior
• Collaboration: Work with cross-functional teams including Marketing, IT, Membership, Accounting, Show, Government Affairs and external vendors
  Participate in solution discussions and contribute insights during planning sessions
  Communicate findings and recommendations clearly to both technical and non-technical stakeholders

Requirements

• Core Traits: Naturally curious — you ask “why” and “how” until things make sense
  Strong problem-solving mindset — you enjoy breaking down complex issues
  Systems thinker — you can connect how different tools and data points relate
  Comfortable navigating ambiguity and figuring things out independently
• Technical Exposure (Not All Required): Familiarity with CRM platforms (Salesforce preferred)
  Basic understanding of relational data (objects, fields, relationships)
  Exposure to web technologies, APIs, or system integrations
  Experience with tools like Excel, SQL, or similar data/query tools is a plus
• Communication: Able to clearly document processes and explain technical concepts simply
  Comfortable asking questions and collaborating across teams

What Success Looks Like

Within 90 days, you will:

• Understand core business processes and system architecture
• Independently investigate and document system issues
• Support small system enhancements and configurations
• Contribute to improving documentation and process clarity

Pay Range

$80,000 - $90,000