Solutions Advisor, Legal Ops

About the role

Our Solutions Organization is the strategic bridge between our technology and our customers. We are hiring across three dedicated tracks (all of which include teaching our Academy classes). Please indicate your preferred track when applying.

Responsibilities

• Analyze and optimize legal processes using data-driven insights and metrics to demonstrate ROI and efficiency gains.
• Draft high-impact AI prompts that solve real-world legal problems and demonstrate value across industries and practice areas.
• Curate a library of sample prompts and outputs to showcase the versatility of GC AI to both prospects and customers.
• Partner with in-house legal teams to deeply understand their workflows (research, contracts, diligence, document analysis, compliance, etc.) and design practical AI-powered solutions.
• Act as the Voice of the Customer by sharing insights with Product, ensuring features evolve to meet real-world legal needs.
• Lead prompting workshops and training sessions to boost customer adoption and confidence in using AI effectively.
• Position GC AI as the trusted legal AI partner by bringing credibility, expertise, and empathy to every interaction.

Requirements

• 4+ years of in-house work experience. JDs with legal operations experience strongly preferred, though non-JD candidates with a deep understanding of in-house legal operations processes will be considered.
• Strong background in legal metrics and process optimization — experience measuring legal team performance (KPIs/SLAs), workflow efficiency (process standardization, benchmarking, etc.), and operational improvements.
• A genuine passion for AI — you already use it and love experimenting with it.
• Proven ability to learn quickly, think critically, and apply knowledge creatively.
• Hands-on experience with legal tech tools (e.g., CLM, automation, analytics platforms, or other legal software).
• Excellent client-facing skills: empathetic, proactive, and able to manage multiple priorities.
• Excellent written and verbal communication, with the ability to explain complex ideas clearly.

Qualifications

Nice To Have Experience:

• Designing or teaching training programs, workshops, or courses.

Skills

• Strong analytical and problem-solving skills.
• Effective communication and presentation skills.
• Ability to work independently and as part of a team.
• Experience with legal tech tools and platforms.

Benefits

Competitive salary, equity, and healthcare.

Hybrid work schedule with in-person meetings on Tuesdays, Wednesdays, and Thursdays.

Mentorship and learning opportunities.

Clear path for growth in an expanding company.

Exposure to cutting-edge technologies and practices.

Freedom to innovate and own crucial systems.

Pay

$150K - $220K

Schedule

Hybrid work schedule with in-person meetings on Tuesdays, Wednesdays, and Thursdays.

Location Policy

This is a remote role unless you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, in which case the position follows a hybrid schedule with in-office days on Tuesdays, Wednesdays, and Thursdays.

Equal Opportunity Employment

We are an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

We are committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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