Solution Support Analyst
Netsmart · Overland Park, KS · Yesterday
Information TechnologyFull-time
About the role
Provide technical support across a broad range of solutions for clients.
Responsibilities
- Provide technical support on solution application questions from clients regarding the company's software.
- Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
- Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
- Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate.
Qualifications
Required: Bachelor's Degree or equivalent relevant work experience.
Preferred:
- At least 2 years of experience in a customer service environment.
- Customer service experience in a technical role.
- Healthcare solution support experience.
- SQL database and query knowledge.
- Healthcare clinical workflow experience.