Solution Strategist, Patient Access & Revenue Cycle Strategy

About the role

We are seeking a Solution Strategist who can blend healthcare workflow expertise with product strategy to shape highly practical, market-relevant solutions.

What You’ll Do

• Help define the vision, strategy, and functional direction for collection automation and patient access-related solutions.
• Bring together market insights, client needs, competitive intelligence, and internal stakeholder feedback to guide product priorities and solution development.
• Shape and communicate solution strategy, roadmaps, and priorities across key stakeholders.
• Conduct market research, competitive analysis, client discovery, and stakeholder interviews to identify current and future solution needs.
• Translate healthcare workflow challenges into clear business requirements, user stories, acceptance criteria, and functional priorities.
• Partner closely with Engineering to manage roadmap scope, define requirements, review prototypes, and support timely solution delivery.
• Use data, analytics, client feedback, and market insights to identify opportunities for innovation and competitive differentiation.
• Collaborate with Sales, Marketing, Support, and Client teams to support go-to-market strategy, product positioning, solution training, release content, and sales enablement.
• Serve as a voice of the market and client, ensuring solutions are practical, scalable, and aligned to the needs of healthcare organizations.

What We’re Looking For

• Understands how patient access and revenue cycle workflows operate in real healthcare settings — and who can turn that knowledge into product strategy and solution direction.
• Bachelor’s degree or equivalent relevant experience.
• 3+ years of healthcare software consulting, healthcare IT, product strategy, solution strategy, or solution functionality experience.
• Experience with patient access workflows in a physician practice and/or acute care setting.
• 2+ years of software-related project experience.
• Experience writing, reviewing, or applying requirements, user stories, acceptance criteria, or functional specifications.
• Strong communication skills with the ability to work cross-functionally with Product, Engineering, Sales, Support, Marketing, and client-facing teams.
• Ability to research, analyze, prioritize, and clearly communicate solution needs and requirements.
• Experience building trusted relationships with internal stakeholders and external clients.

Required Experience

• Bachelor’s degree or equivalent relevant experience.
• 3+ years of healthcare software consulting, healthcare IT, product strategy, solution strategy, or solution functionality experience.
• Experience with patient access workflows in a physician practice and/or acute care setting.
• 2+ years of software-related project experience.
• Experience writing, reviewing, or applying requirements, user stories, acceptance criteria, or functional specifications.
• Strong communication skills with the ability to work cross-functionally with Product, Engineering, Sales, Support, Marketing, and client-facing teams.
• Ability to research, analyze, prioritize, and clearly communicate solution needs and requirements.
• Experience building trusted relationships with internal stakeholders and external clients.

Preferred Experience

• Product strategy, product consulting, solution consulting, or product management experience in healthcare technology.
• Experience with platforms or workflows similar to Experian Passport, Waystar, ASKA, or other patient access / revenue cycle solutions.
• Knowledge of front-end revenue cycle processes, including registration, eligibility, estimation, prior authorization, collections, denials prevention, or financial clearance.
• Experience supporting solution roadmaps, go-to-market planning, market analysis, or competitive positioning.
• Comfort working with engineering teams to define requirements, evaluate tradeoffs, and support software delivery.
• Ability to balance client needs, business priorities, technical feasibility, and market opportunity.

Why This Role Matters

Healthcare organizations are under increasing pressure to simplify patient access, reduce administrative burden, improve collections, and create a better experience for both patients and care teams. This role helps shape solutions that make those workflows more efficient, connected, and impactful. You will have the opportunity to influence product direction, partner with teams across the business, and bring practical healthcare workflow knowledge into solutions that support clients and communities nationwide.

Who Will Thrive Here

• Understands the realities of patient access, physician practice operations, or acute revenue cycle workflows.
• Enjoys translating complex healthcare processes into clear, actionable product direction.
• Is equally comfortable talking with clients, business leaders, sales teams, and engineers.
• Thinks strategically while also getting into the details of requirements, prioritization, and execution.
• Is curious, collaborative, analytical, and passionate about improving healthcare through technology.