Solution Specialist, NAM Application Management

About the role

The Solution Specialist's role is to deliver support to end users in the organization with respect to how to use various types of business/operational software programs efficiently and effectively in fulfilling business objectives. This is a regional position based in the Kansas City, Missouri office.

Responsibilities

• Provide end user support and ensure timely issue resolution for several applications.
• Troubleshoot applications, integrations and software for internal customers, such as operations, accounting, and other business units.
• Work collaboratively with Project Managers/Business Analysts, Development/Application Managers, Technical Architects, User Support, Infrastructure and others to ensure effective cross-project communication and issue management.
• Respond to users’ functional questions or issues.
• Document user issues and work with other DT&A team members and users to grow the knowledge base and document best practices, procedures, controls, training materials, etc.
• Afford assistance with on-going maintenance of software (i.e., software upgrades), including development of test cases and scripts and perform system testing.
• Perform functional impact assessment for incidents, by documenting business impact, identifying which process steps are disrupted due to reported incident.
• Assist in the design, delivery, and improvement of in-house software applications training programs and related materials.
• Create and maintain current-state (as-is) process flows for supported applications.
• Document common workaround processes users rely on to complete.
• Proactively recommend process changes, configuration improvements and training/SOP updates based on ticket trends, recurring user behavior and operational efficiency observations.
• In addition to after-hour availability, work away from Kansas City and travel may be required, subject to requirements and management guidance.

Qualifications

• Basic qualifications: 2 years of experience with functional and technical aspects of major enterprise business systems and related technologies.
• Preferred qualifications: Strong technical or operational experience in financial, business operations, or trading systems.

Skills

• Basic qualifications: Working experience with standard business tools such as MS Windows Operating System and Office Suite (Word, Excel, etc.).
• Knowledge or hands-on experience in functional business areas, such as financial processing, standard accounting practices, information technology and trading operations.
• Demonstrated ability to act in a support role to understand business processes, functional issues, related information technology needs and to work with Project Managers/Business Analysts to create solutions.
• Demonstrated experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment.
• History of applying varied approaches to solve complex business support challenges of significance to the organization.
• Excellent verbal and written communication skills.
• Proficient at Touch Typing.

What We Offer

• Comprehensive benefits program including medical, dental and vision care coverage, flexible spending account plans, employee assistance program, life insurance and disability coverage.
• 401k with Company Match.
• Family Friendly Benefits including childbirth and parental leave, fertility and family building benefits.
• Paid Time Off (PTO) and Paid Holidays.
• Flexible work available (not applicable to all roles).

Additional Information

• EEO Statement: Louis Dreyfus Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.