Solution Consultant, NAM
About the role
The Solution Consultant serves as the primary technical authority in Account Executive-led sales cycles within an assigned region or global segment. This role bridges commercial and technical disciplines, owning the pre-sales technical motion from discovery through to proof of concept and proposal, while acting as a trusted advisor to strategic prospects and customers.
Responsibilities
Own the technical pre-sales motion for certain new-logo deals within the assigned region or global segment — from initial discovery and architecture assessment through solution design, proof of concept, High Level Effort Estimate, RFP/RFI response, and technical close.
Build and maintain trusted advisor relationships with technical decision-makers and enterprise architects at strategic prospect and customer organizations, positioning Omilia as the platform of choice for contact center AI transformation.
Drive technical win rates across the assigned region or global segment by developing and executing differentiated solution narratives that directly address each prospect's environment, constraints, and automation objectives.
Collaborate with Demo Engineers within the assigned region or Global Segment to ensure all solution narratives are substantiated by impactful demos.
Maintain deep, current knowledge of the competitive landscape — including legacy IVR platforms and emerging conversational AI vendors.
Requirements
Minimum 6 years of experience in a pre-sales solutions consulting, sales engineering, or technical advisory role within enterprise SaaS, CCaaS, conversational AI, or contact centre technology.
Demonstrated track record of owning the technical pre-sales motion for complex, multi-stakeholder enterprise deals — including discovery, solution design, POC delivery, and RFP response — with verifiable contribution to technical win rates.
Strong working knowledge of conversational AI concepts and technologies — NLU, dialogue management, ASR/TTS, intent classification, entity extraction, and voice biometrics — sufficient to engage credibly with customer platform architects and data science teams.
Proficiency in designing and delivering customised product demonstrations and POC environments that map directly to prospect business requirements and industry context.
Excellent verbal communication and presentation skills — able to engage a CTO or enterprise architect with technical depth while simultaneously communicating business value to a CFO or COO.
Direct hands-on experience with Omilia's platform: OCP, miniApps, Pathfinder, CoPilot, TalkGuard, or OptimizeIQ — or with directly competing platforms (Nuance Mix, Google CCAI, Amazon Lex, Rasa).
Relevant certifications in cloud platforms, contact centre technologies, or AI/ML (e.g., AWS Certified Solutions Architect, Google Professional Cloud Architect, CCNA Collaboration).
Qualifications
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline.
Willingness and ability to travel up to 30% of the time within the US and internationally.
Skills
Technical Discovery and Solution Design
Product Demonstrations and Proof of Concept
RFP and RFI Management
Competitive Positioning
Cross-functional Collaboration and Internal Contribution
Benefits
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.