Solution Specialist

Key Responsibilities

• Copilot & AI Enablement
• Copilot Agent Development & Deployment
• Translate business needs into AI-assisted workflows, prompts, and agent logic
• Apply Copilot and AI capabilities across Microsoft 365 applications
• Coach users and teams on effective prompt strategies, secure use of AI, and methods to improve output quality
• Develop quick-start guides, internal training materials, and curated prompt libraries tailored to business functions and common scenarios
• Peer to Peer Training and support of Copilot and AI usage
• Microsoft 365 Copilot Enablement
• Create and support Power Apps and Power BI dashboards tailored to Business Line needs
• Manage project specification document workflows, formatting, and deliverables
• Delivery & Business Support
• Support cost optimization and analysis activities as required
• Provide direct support to management and delivery leaders as needed
• Offer general support to Water Delivery projects, contributing to consistent and efficient delivery practices

Capabilities and Credentials

• Technical & Digital Skills
• Strong working knowledge of Microsoft Copilot concepts and practical use in Microsoft 365 applications
• Hands-on experience building with Copilot Studio, Power Platform, and Microsoft 365
• Advanced skills in M365 Environment (Word, PowerPoint, Excel, Outlook), including Word and Excel VBA/Macros
• Intermediate experience with SharePoint and Microsoft Teams configuration and use
• Advanced skills in Adobe Acrobat
• Skills in Bluebeam Revu an asset
• Professional Attributes
• Able to work independently with professionalism, confidentiality, and adaptability
• Demonstrates initiative and a proactive attitude toward assignments
• Effective team player with experience in collaborative environments
• Detail-oriented with strong communication skills
• Strong analytical and problem-solving abilities

Education and Experience

• 5+ years delivering solutions in Microsoft 365 and Power Platform environments, with demonstrated experience applying AI or automation to business workflows
• Typical office environment working with computers and remaining sedentary for long periods of time
• High School or equivalent required