Solution Engineer, Symbiosys

About the role

The Sales Engineering team at Symbiosys.ai drives adoption and growth of our offsite retail media SaaS platform across our retail and ad channel partners globally. You’ll partner closely with Business / Commercial teams, including Retailer Sales, Retailer Success, Account Management, Product, and Engineering, to understand retailers’ and ad channel partners’ business and marketing objectives, map those goals to Symbiosys.ai capabilities, and remove technical blockers during the sales, onboarding, and launch process.

What You’ll Do

• Support the end-to-end technical onboarding of retailers and ad channels, from discovery and requirements gathering through integration planning, data validation, launch readiness, and post-launch troubleshooting.
• Act as a trusted technical partner to retailers, ad channels, and internal teams by asking strong discovery questions, understanding workflows, clarifying requirements, documenting decisions, explaining tradeoffs, answering technical questions, and keeping workstreams moving toward launch.
• Validate event tracking, data feeds, product feeds, campaign setup, attribution inputs, reporting outputs, and other integration data to ensure launches are accurate and reliable.
• Troubleshoot integration questions related to APIs, product feeds, conversion tracking, reporting, retailer data flows, e-commerce platforms, inventory systems, and ad channel connectivity.
• Gather partner feedback, identify recurring issues, coordinate with cross-functional teams, influence internal and external stakeholders toward practical launch decisions, and surface product and roadmap opportunities.

What We’re Looking For

• A customer-focused communicator who can listen carefully to clarify the exact partner problem, explain complex technical concepts simply, and persuade business and technical audiences toward practical next steps.
• A resourceful problem-solver who can work through ambiguity, investigate non-standard questions, and turn incomplete information into clear next steps.
• A detail-oriented project manager who can validate technical requirements, event data, campaign setup, data feeds, reporting outputs, and launch readiness while managing timelines, dependencies, risks, and stakeholders.
• Experience supporting partner integrations, technical launches, external SaaS implementations, or advertising/marketing technology systems.
• A strong analytical collaborator who can work with complex datasets, validate data quality, present findings clearly, and balance retailer onboarding, ad channel onboarding, and sales support priorities.

Highly Valued Experience

• Hands-on experience onboarding, supporting, or integrating with retailers, ad channels, retail media networks, DSPs, social platforms, search platforms, affiliate platforms, or other paid media channels.
• Prior AdTech, retail media, e-commerce, marketplace, or performance marketing experience, including familiarity with campaign metrics such as ROAS, CPA, CPC, CTR, conversion rate, incremental sales, LTV, or uplift measurement.
• SQL experience and familiarity with event tracking, product feeds, conversion tracking, attribution, reporting pipelines, APIs, and data QA processes.
• Familiarity with retailer technology stacks, including POS, e-commerce platforms, inventory systems, product feeds, order data, or customer data; project management or program management training or certification is a plus.

About DoorDash

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.