Solution Engineer Lead
About the role
Position Overview client Energy is seeking an experienced, hands-on technical leader to help establish and mature internal application support for its business application portfolio. This role will lead technical support, engineering, reliability, and lifecycle direction for the business application portfolio. The successful candidate will work at the intersection of software engineering, production support, data processing, system integration, and business operations. This person will help transfer critical application knowledge into a sustainable internal support model, improve monitoring and recovery, address technical debt, and lead enhancements that allow the business to operate and grow with confidence. This is a technical leadership role rather than a traditional people-management position. The Solution Engineer Lead will provide technical direction to application-support engineers and coordinate effectively with business subject-matter experts, enterprise technology teams, external service providers, and distributed development resources. The Solution Engineer Lead Business Applications serve as the principal technical owner and escalation point for the application portfolio. The role is primarily responsible for applications supporting Risk and Pricing and Transport, including data-intensive pricing solutions, an enterprise energy-trading and risk-management platform, supporting databases, scheduled processes, interfaces, reports, and related operational tools. The lead will establish the architecture, engineering, production-support, monitoring, release, documentation, and recovery practices required to support these applications internally. The position will lead complex incident diagnosis, determine when specialized external support is required, guide technical enhancements, and ensure that knowledge is distributed across the team rather than concentrated with individual subject-matter experts. The role will also coordinate with packaged-software providers, custom-development partners, market-data services, SaaS platforms, and internal infrastructure, database, security, release, and business teams.
Responsibilities
What You Will Be Doing Establish Technical Ownership Become the senior technical owner for the business applications portfolio. Develop a working understanding of business-critical processes, operating calendars, peak periods, dependencies, and recovery expectations. Define sustainable ownership boundaries across internal support teams, business users, infrastructure teams, database teams, and external service providers. Serve as the senior