Lead Solution Engineer
Job Category: Sales
About the role
Agentforce is the future of AI, and you are the future of Salesforce. This Specialist Solution Engineer role sits within our Emerging Business Unit, focusing on products in a similar growth lifecycle phase. The EBOU’s mission is to incubate, scale, and grow these solutions with a startup mindset. You'll operate as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio. This is a dynamic role where your ability to think outside the box, challenge the status quo, and identify solutions that drive sales will be key to our team's success.
Responsibilities
- Deliver Conversational, Always-On Support: Demonstrate and evangelize the IT Service Management (ITSM) solution that replaces outdated portal‑to‑ticket systems with an agent‑first, conversation‑first, workflow‑driven experience built on Service Cloud.
- Empower employees to get help in minutes via Slack, allowing natural‑language requests for hardware, password resets, or issue reporting.
- Automate End‑to‑End Incident Management: Use AI‑driven triage, auto‑creation of incidents, and intelligent routing to the right specialists; let Einstein handle repetitive tasks.
- Unify IT And HR Service On One Platform: Bring IT, HR, Facilities, and other service teams together within Salesforce for consistent cross‑departmental experiences.
- Gain Full Visibility With a Native CMDB: Leverage Salesforce’s Configuration Management Database to visualize asset relationships, dependencies, and health in real time.
- Boost Productivity And Reduce Costs: Automate up to 80% of IT tasks end‑to‑end through workflow automation, AI assistance, and self‑service.
- Enable The Agentic Enterprise: Combine human expertise with AI assistance to create a self‑healing, proactive support environment.
Benefits
- Time off programs
- Medical, dental, vision coverage
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k) plan
- Employee stock purchasing program
More details about company benefits can be found at https://www.salesforcebenefits.com.
Pay
The typical base salary range for this position is $134,750 – $180,250 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $148,190 – $198,170 per year. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits.