Solution Development Architect

Alorica · United States · 2 days ago

RemoteRemoteInformation TechnologyFull-time

Providing technical pre-sales solutioning support to the sales team.
Works within the IT Solution Development team of the IT Client Engagement group.

Athorough understanding of costing and pricing contact center technologies.
Speaks clearly and persuasively in positive or negative situations, listens and attains clarification, responds well to questions, demonstrates group presentation skills, participates in meetings.
Has excellent technical presentation skills, both remote and face-to-face.
Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments.
Understands business implications of decisions, displays orientation to profitability, demonstrates knowledge of market and competition, aligns work with strategic goals.
Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, works well in group problem solving situations, uses reason even when dealing with emotional topics.
Assesses own strengths and weaknesses, pursues training and self-development opportunities, strives to continuously build knowledge and skills, shares expertise with others.
Balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests, supports everyone's efforts to succeed.
Treats people with respect, keeps commitments, works ethically and with integrity, upholds organizational values.

Bachelor’s degree in computer science or equivalent experience within area related to job function.
Minimum of seven years of experience in the Information Technology field.
Technical or functional skills, knowledge and abilities required for successful job performance.
Understanding and experience with contact center technologies, including CCaaS, OmniChannel and Digital services, Voice and Communications architecture and infrastructure.
Experience in endpoint connectivity, including VDI and VPN services.
Background/Experience in networking, cloud and data center infrastructure.
Ability to present concisely and positively to sell the benefits of a solution.
Additional Knowledge/experience a Plus In The Following Areas: Customer and end user experiences through contact center operations, Understanding of IVR, PBX/ACD, CTI, WFM, Speech Analytics, QA monitoring, Experience developing innovative solutions using relevant transformative digital technologies.

Competitive base pay with performance-driven incentives.
Comprehensive benefits including medical, dental, vision, and 401(k).
Career development through Alorica Academy's open-access courses.
Real opportunities to grow within a global organization.
Access to our employee assistance program.
A collaborative, inclusive culture where innovation happens.
Our values: Bold – We challenge conventions and take smart risks, Relentless – We deliver results, no matter what it takes, Connected – We work as One Alorica because we're stronger together, True – We show up as our authentic selves, every single day, Ready to Join Us? If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Real opportunities to grow within a global organization.
Access to our employee assistance program.
A collaborative, inclusive culture where innovation happens.
Our values: Bold – We challenge conventions and take smart risks, Relentless – We deliver results, no matter what it takes, Connected – We work as One Alorica because we're stronger together, True – We show up as our authentic selves, every single day, Ready to Join Us? If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Alorica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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